Adeel Sohail, Customer Success Manager | SaaS | Digital Marketing |

About

Result-oriented customer success manager with over 3 years of wealthy experience in managing enterprise customers and multinational corporations. Well experienced in B2B SaaS, and cPaaS Industry. Understand how to provide quality performance in customer success supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback to enhance the organizational brand. Accustomed to defusing customer dissatisfaction, discovering upsell/cross-sell opportunities and managing competing priorities with superior results. Previously experienced 8+ years in the Digital Marketing industry as well. Hungry and passionate to learn new methodologies, tools, strategies, and love to be the voice of the customers. Seeking international opportunities and willing to relocate as per job requirements in the future.

Experience

Infobip

Feb 2022 – Present

Pakistan

Customer Success Manager

• Manage and support accounts to ensure service quality and client satisfaction • Understand client’s business, knowing exactly which of our products can help them evolve their business • Overview of the business and are up-to-date with the latest industry trends as well as the competition • Ensure stable and/or increased usage of service • Identify and prepare the proposal, make presentations and offer effective solutions to existing clients • Act as a liaison with Sales/OP teams to transition accounts post deal completion. • Assure the Individual gross profit/traffic retention/growth responsibility from allocated accounts • Feed client/operator feedback to Team Leader to update/formulate new products, pricing, and service terms • Support the Team Leader in developing new joiners/providing shadow onsite development opportunities

Contour Software

Aug 2020 – Feb 2022

Pakistan

Customer Success Consultant (Digital Marketing)

• Customer Success Consultant (Tier 1) within the Client Services Department is a strategic liaison with Enspire for Enterprise franchise clients. • Reactive customer support during and after business hours. • Focused on developing and improving customers’ experience with Enspire, identifying product upsell opportunities that increase lead generation, and reviewing product performance within the Centermark client dashboard. • Responsible for managing National Enterprise Multi-Location or Franchise. The individual’s primary focus would be on handling inbound phone and email inquiries. My Achievements: • Closed upsell contracts worth more than $10,000 in 14 months.

Arthur Lawrence Pakistan

Jun 2019 – Aug 2020

Pakistan

SEO Analyst

Key Areas to Focus: • To optimize the following websites: o https://arthurlawrence.net/ o https://xperti.io/ • My Achievements: o Increased Website domain authority from 0 to 15 in a month. Core Responsibilities: • Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities • Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages • Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific • Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects • Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers) • Implement link building campaigns in coordination with client SEO goals • Assist in the development and execution of communication/content strategies via social communities in coordination with SEO goals • Keep pace with SEO, search engine, social media, and internet marketing industry trends and developments • Research and administer social media tools in support of clients’ social media strategy • Monitor and administer web analytics dashboards, reports, and key reporting tools, and point out key areas of importance by client goals • Monitor and evaluate search results and search performance across the major search channels • Communication to team and management on project development, timelines, and results • Work closely with the other team members to meet client goals

Education

Iqra University

Jun 2010 – Dec 2015

Bachelor's Science , Computer Science

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Adeel Sohail

Customer Success Manager | SaaS | Digital Marketing |

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