I’m a detail-oriented and tech-savvy professional with a passion for delivering excellent customer experiences. I enjoy roles that involve real-time communication, problem-solving, and making sure clients feel heard and supported, especially in remote environments.
My strengths include strong written communication, patience under pressure, and the ability to learn new tools quickly. I’m especially interested in opportunities where I can apply my people skills, tech knowledge, and commitment to service excellence to help businesses grow and keep their customers satisfied.
Experience
Wakanow Group
Sep 2022 – Present
Lekki Lagos
IT Infrastructure Specialist
•Deployed and configured Wazuh SIEM from the ground up to enhance endpoint monitoring, log analysis, and
real-time threat detection across the enterprise network.
•Managed the configuration of servers in both on-prem and cloud environments (Google Cloud) to ensure 100%
uptime of services.
•Conducted risk assessments, recommending and executing mitigation strategies to secure systems.
•Set up the router and configure the IPsec VPN for Branch offices in over five countries (Ghana, Liberia,
Cameroon, and Togo). (site-to-site and SSL).
•Monitored and optimized IT systems across various locations, reducing downtime by 20%.
•Led the setup and oversight of IT Infrastructure LAN / WAN / VPN / CCTV for new branches across multiple Travel Centers in Nigeria and West Africa, improving operational efficiency by 30%.
•Managed PBX systems for call routing and queues, servicing over 100 employees in various travel centers.
•Configured and deployed Windows Deployment Services (WDS), enabling faster system provisioning and reducing setup time by 50%.
•Performed routine server maintenance and disaster recovery planning, ensuring data integrity and high availability.
•Successfully backed up on-premises servers, securing critical business data with zero data loss incidents.
