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Adenike Alayemola

Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.

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Intro
Lagos, Nigeria
Customer Service associate at United bank For Africa
Consumer Services
Joined July 23, 2023

Skills

Languages

English
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Fluent
About
I am a certified customer service personnel with 3 years of experience who is dedicated and committed to providing world class experience to customers.
Experience
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United bank For Africa
Dec 2020 – Present
Lagos, Nigeria
Customer Service associate
• Streamlined customer support processes to resolve complaints within the agreed SLA, leading to a 40% reduction in resolution time and a 15% increase in customer retention rate. • Developed and maintained relationships with customers, resulting in a 20% increase in sales. • Collaborated with cross-functional teams to resolve customer issues, resulting in a 22% reduction in customer escalations. • Created an in-branch customer feedback survey that identified customer pain points and improved the branch customer service survey score by 20%. • Provided excellent customer service resulting in a Gold star rating on customer satisfaction surveys.
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National population commission
Jan 2018 – Dec 2018
Lagos, Nigeria
Customer Service associate
FRONT DESK OFFICER/CUSTOMER SERVICE REPRESENTATIVE (NYSC), 2018 - 2019 • Delivered overarching front desk support, including scheduling, answering phones, and resolving issues/complaints of concerned individuals. • Earned a reputation for quickly and decisively resolving individual complaints while ensuring their optimal comfort in reception areas and accommodating special requests.