Adenike Alayemola

Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.

Message

Intro

Lagos, Nigeria

Customer Service associate at United bank For Africa

Consumer Services

Joined July 23, 2023

Skills

Languages

English

Fluent

About

I am a certified customer service personnel with 3 years of experience who is dedicated and committed to providing world class experience to customers.

Experience

United bank For Africa

Dec 2020 – Present

Lagos, Nigeria

Customer Service associate

• Streamlined customer support processes to resolve complaints within the agreed SLA, leading to a 40% reduction in resolution time and a 15% increase in customer retention rate. • Developed and maintained relationships with customers, resulting in a 20% increase in sales. • Collaborated with cross-functional teams to resolve customer issues, resulting in a 22% reduction in customer escalations. • Created an in-branch customer feedback survey that identified customer pain points and improved the branch customer service survey score by 20%. • Provided excellent customer service resulting in a Gold star rating on customer satisfaction surveys.

National population commission

Jan 2018 – Dec 2018

Lagos, Nigeria

Customer Service associate

FRONT DESK OFFICER/CUSTOMER SERVICE REPRESENTATIVE (NYSC), 2018 - 2019 • Delivered overarching front desk support, including scheduling, answering phones, and resolving issues/complaints of concerned individuals. • Earned a reputation for quickly and decisively resolving individual complaints while ensuring their optimal comfort in reception areas and accommodating special requests.