I am a certified customer service personnel with 3 years of experience who is dedicated and committed to providing world class experience to customers.
Experience
United bank For Africa
Dec 2020 – Present
Lagos, Nigeria
Customer Service associate
• Streamlined customer support processes to resolve complaints within the agreed SLA,
leading to a 40% reduction in resolution time and a 15% increase in customer retention
rate.
• Developed and maintained relationships with customers, resulting in a 20% increase in
sales.
• Collaborated with cross-functional teams to resolve customer issues, resulting in a 22%
reduction in customer escalations.
• Created an in-branch customer feedback survey that identified customer pain points
and improved the branch customer service survey score by 20%.
• Provided excellent customer service resulting in a Gold star rating on customer
satisfaction surveys.
National population commission
Jan 2018 – Dec 2018
Lagos, Nigeria
Customer Service associate
FRONT DESK OFFICER/CUSTOMER SERVICE REPRESENTATIVE (NYSC), 2018 - 2019
• Delivered overarching front desk support, including scheduling, answering phones, and
resolving issues/complaints of concerned individuals.
• Earned a reputation for quickly and decisively resolving individual complaints while
ensuring their optimal comfort in reception areas and accommodating special requests.