I am a certified professional in Customer Service Relationship Management, with over a year of experience in this field. Additionally, I hold certificates in Human Resource Management, Health Safety and Management, along with a Bachelor of Science degree in Botany.
Experience
iROKOtv
Sep 2022 – Aug 2023
Lagos, Nigeria
Customer service representative
As a customer service representative, I provide exceptional support to customers. I respond promptly to inquiries, empathetically handle complaints, and offer solutions. I offer product/service information, upsell/cross-sell when appropriate. I document interactions, continuously enhance my knowledge, and strive for customer satisfaction, all to create a positive brand image.
