I have totally got 4 plus years of experience in the areas of Application Maintenance and incident management. I do replicate the errors in live environment attach request response logs and move it to concerned backend team. Good exposure to client management and client support. I do support for two releases one is weekly and one is monthly release to validate the application.
I have graduated my btech computer science from a recognized university name JNTU anantapur.
Experience
Tata Consultancy Services
Feb 2019 – May 2021
Hyderabad
Senior analyst
Worked as senior analyst for client Verizon. My roles and responsibilities include release support, incident management where I used to take care of customer issues replicating in production environment. It totally involves application maintenance and support activities. Work for more than 2 years in tcs.
Education
Narayana engineering college affiliated to JNTU anantapur