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Adria Batlle Perez

Hospitality and Customer Care

Barcelona, Spain
Experience Families Supervisor at ISL
Studied at Universitat de Barcelona
Studied at Universitat Pompeu Fabra
Joined December 27, 2022



Native or Bilingual
Experience of more than 3 years in the organisation and control of sportive events. I have been part recently, of the Fifa World Cup Qatar2022, taking care of the hospitality areas at the stadiums. I also have ran a Zara store in central London, as a Deputy General Manager, being a key part of the KPIs, development of the team and solving customer incidents.
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Oct 2019 – Present
Experience Families Supervisor
ISL is a company which hosts soccer experiencies monthly in Barcelona, having families from the US to enjoy and explore the city, where the kids have training sessions with Barça Academy and play friendly games against local teams. - Welcome and check in families at their arrival at the airport - Control and manage issues of the families through the experience - Control and manage transportation for the guests and staff (sometimes over 500 people) - Manage and motivate the team ensuring they are always fresh and ready for their duties
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GL Events Doha
Nov 2022 – Dec 2022
Hospitality Lounges Supervisor FWC Qatar22
- Control and coordinate the hosts/hostesses team in order to cover every task in the hospitality areas. - Work alongside Match Hospitality to fulfill their the standards of service and quality required by the guests. - Work alongside the security team to guarantee a safe environment at all times and no general public trespassing to VIP areas. - Manage and organise the daily transportation of the team to the stadiums, in&out at the facilities and control of the accreditations required.
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Esselunga Italy
Dec 2020 – Apr 2022
Orders Control Assistant
- Analysis of the number of orders per establishment - Control of the orders preparation in the establishment - Analysis and control of damages of the customers delivery orders - Help in the personnel selection process (drivers) - Help to control vehicle maintenance - Help in the preparation of team roster (drivers)
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Zara Inditex
Feb 2015 – May 2019
Department Manager / Deputy General Manager
- Conduct the sales and plan ahead the seasons in order to achieve the targets and objectives. - Maintain a strict control of the KPI's to meet the department's budgets or to have all the procedures in place to make it happen, taking actions if necessary. - Ensure store is properly merchandised and stockroom efficiently organised. - Ensure all the HR procedures are in place, controlling absentism and taking the correct actons and having a delepoment plan for the team
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Universitat de Barcelona
Sep 2011 – Jun 2014
Markets Research
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Universitat Pompeu Fabra
Sep 2007 – Jun 2011
Economic and Business