Adria Batlle Perez, Hospitality and Customer Care

About

Experience of more than 3 years in the organisation and control of sportive events. I have been part recently, of the Fifa World Cup Qatar2022, taking care of the hospitality areas at the stadiums. I also have ran a Zara store in central London, as a Deputy General Manager, being a key part of the KPIs, development of the team and solving customer incidents.

Experience

ISL

Oct 2019 – Present

Barcelona

Experience Families Supervisor

ISL is a company which hosts soccer experiencies monthly in Barcelona, having families from the US to enjoy and explore the city, where the kids have training sessions with Barça Academy and play friendly games against local teams. - Welcome and check in families at their arrival at the airport - Control and manage issues of the families through the experience - Control and manage transportation for the guests and staff (sometimes over 500 people) - Manage and motivate the team ensuring they are always fresh and ready for their duties

GL Events Doha

Nov 2022 – Dec 2022

Doha

Hospitality Lounges Supervisor FWC Qatar22

- Control and coordinate the hosts/hostesses team in order to cover every task in the hospitality areas. - Work alongside Match Hospitality to fulfill their the standards of service and quality required by the guests. - Work alongside the security team to guarantee a safe environment at all times and no general public trespassing to VIP areas. - Manage and organise the daily transportation of the team to the stadiums, in&out at the facilities and control of the accreditations required.

Esselunga Italy

Dec 2020 – Apr 2022

Varese

Orders Control Assistant

- Analysis of the number of orders per establishment - Control of the orders preparation in the establishment - Analysis and control of damages of the customers delivery orders - Help in the personnel selection process (drivers) - Help to control vehicle maintenance - Help in the preparation of team roster (drivers)

Zara Inditex

Feb 2015 – May 2019

London

Department Manager / Deputy General Manager

- Conduct the sales and plan ahead the seasons in order to achieve the targets and objectives. - Maintain a strict control of the KPI's to meet the department's budgets or to have all the procedures in place to make it happen, taking actions if necessary. - Ensure store is properly merchandised and stockroom efficiently organised. - Ensure all the HR procedures are in place, controlling absentism and taking the correct actons and having a delepoment plan for the team

Education

Universitat de Barcelona

Sep 2011 – Jun 2014

Markets Research

Universitat Pompeu Fabra

Sep 2007 – Jun 2011

Economic and Business

Adria Batlle Perez

Hospitality and Customer Care

Skills

Languages