In my role, I have demonstrated consistent success applying these qualities to achieve high-reaching objectives. The following are some highlights of my skills and accomplishments:
- Directing all aspects of staff development and management—including leadership development and coaching—to encourage progressive professional development and stimulate top-flight team performance.
- Realizing consistent improvements in productivity, performance, and employee relations through effective relationship management, problem-solving, and communication abilities.
- Dedication to ethical standards and the ability to help encourage a busy, high-pressure workplace.
- Experience scheduling both production deadlines and the man-hours for complex production projects.
Experience
Frontier
May 2019 – Present
Jamaica
Customer Services representative
Answering incoming calls from customers who have questions or concerns about the products or services that your company offers.
Making outbound calls to customers who have requested information, feedback, or follow-up from your company.
Following communication scripts and using your knowledge of the company’s products and services to provide helpful and accurate answers, solutions, or alternatives to the customers’ needs or issues
