Adrian Oprea, Process Improvement professional

Experience

Stellantis

Jun 2019 – Present

Process Improvement Manager

• Collaborated with Stakeholders and Operations team to identify projects that aim at improving productivity / quality / metrics. • Facilitated workshops to create a trustful relationship with stakeholders, to understand project needs and to assess potential value of optimization. • Lead best practices initiatives in global improvement implementations to standardize and optimize processes across the European and Latin America hubs. • Drove an efficiency project for the Sales Online area within Customer Care that increased the Customer Satisfaction Index by 10% and reduced Average Case Handling time by 16%.

Sabbatical

Sep 2017 – Jun 2019

Sabbatical

• Decided to go on a sabbatical to travel, study and refocus my career goals. • Obtained the DELF B2 level French language proficiency certification in June 2018. • Succeeded in obtaining the DALF C1 level French language proficiency certification in January 2019.

Hewlett Packard / Dxc Technology

Nov 2013 – Sep 2017

Complex Process Analyst

• Acted as a global lease coordinator for the following activities: Balance Sheet and P&L reconciliation, leasing costs forecast, lease contract management (validation, setup, partial/total buy outs, early returns, extensions), asset management (from workplace devices to data center equipment), proposal management, indirect account management for designated client. • Managed more than 2600 lease contracts worldwide, with a yearly net worth of more than 99Million USD. • Improved transparency for the Balance Sheet reconciliation and leasing costs forecasting processes. • Reduced the Turnaround time by 26% as well as the level of complexity, for the leasing contract validation and setup process.

Hewlett Packard

Jul 2010 – Nov 2013

Procurement Operations Analyst

• Successfully coordinated the transition of a strategic account's procurement and lease activities to the Bucharest business centre. As a result, I was assigned to act as the account's single point of contact in matters related to these operations. • Led and implemented an efficiency project to streamline activities and reduce workload within the same strategic account. • Decreased decision time by 37% for the end of term leasing activities (total buy-outs and early returns). • Handled the asset management lifecycle for one of the company's top ten accounts. Optimized the asset tracking/registration process and increased its accuracy 24%.

Hewlett Packard

Jul 2009 – Jul 2010

Catalogue Manager

• Collaborated closely with the Enterprise Group sales force, to ensure the accuracy of the product offering visible to the customer. • Maintained the online catalogue offer in accordance with the Order Product Guide changes and administrated the customer profile for B2B setup and purchasing. • Proactively scanned for any problems which could have impacted the customer relationship and offered user assistance with issues regarding HP products. • Built product catalogues for HP Direct customers and published them to the online B2B portal, ready for order.

Hewlett Packard

Aug 2008 – Jul 2009

Sales Support Specialist

• Governed the product pricing for the Sales representatives, following guidelines and internal processes. • Managed the customer technical configurations (standard or customized), according to the customer requirements. • Identified and highlighted to the business process analyst redundancies or roadblocks in the process, that were later translated into efficiency projects. • Supported the Enterprise Group Sales force, to ensure the customer E-commerce catalogue accuracy and validity, preventing any order taking issue. • Maintained the standard operation procedures, as well as generated, manipulated and analyzed internal reports for the supported accounts.

Education

University Politehnica of Bucharest

Oct 2002 – Jun 2009

Bachelor's Degree not completed, Financial engineering

Alexandru Lahovari National College

Sep 1998 – Jun 2002

High school diploma, Mathematics & Physics

Adrian Oprea

Process Improvement professional

Skills

Languages