I'm a successful project implementation specialist and having a proven track record in business development and customer service
Experience
Emiriosoft
Sep 2022 – Present
Karachi,Pakistan
Assistant Project Manager
Gathering information required for different ongoing products
Managing the launch of products
Organizing training sessions in liaison with HR
Working closely with different departments
Ensuring Communication, Implementation and Compliance with the set standards and procedures with
respect to different deliverables
Reviewing various critical management reports and analysis wherever required
Got selected as a Core CRM member from Pan Pakistan Branch Banking department
Responsible for performing SIT CRM,UAT, Pre-Prod and Pilot testing activities of CRM software
Launching and implementing Microsoft Dynamics 365 CRM software across branches and other departments
Conducting CRM training sessions of bank staff members Pan Pakistan
Working closely with the management to devise business strategy for the Branch Banking team
Configuration of sales processes in CRM
Working closely with different departments for automations
Working closely with different IT units for the resolution of software related issues
Working closely with IT CRM project team for the upgradation of CRM to version 9.1
Dealing with vendor and international Microsoft team
Drafting and formulating documents as per the business requirements
Working closely with JS Marketing and Corporate communication departments to create CRM awareness among employees of the bank
Liaising with external Marketing agency to produce Bite size videos for training purpose