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African Queen

Customer support and administrative support specialist

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Intro
Nairobi, Kenya , Kenya
Chief customer officer at Tusenti
Studied Tax administration at KESRA
Studied Finance at Egerton university
Studied Kcse at St. Martins high school
Joined April 18, 2022

Skills

Languages

English
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Fluent
Swahili
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Fluent
About
A passionate support and admin specialist with over 5 years years of proven track record experience in Customer-facing organizations while significantly growing revenue and margins.
Experience
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Tusenti
Mar 2022 – Present
Nairobi cbd
Chief customer officer
Overseeing the development of the mobile application with a direct focus of customer success. Management of the sales and marketing department. Ensuring the merchant control system is running smoothly. Reporting directly to the chief executive officer on progress regarding the strategy formulation of the customer journey.
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Romer Services limited
Jul 2022 – Aug 2022
Nairobi, Upperhill
Customer success executive
Strategy implementation of the customer journey. Liaising with the marketing department for delivery of good customer experience.
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Sunculture Kenya limited
Jan 2021 – Mar 2022
Nairobi
Aftersales associate
Managing the aftersales issues reported through the call centre support system.
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Shikamo
Jan 2019 – Jan 2021
Nairobi
Customer support specialist
I was in charge of the company's front office operation. Also on an extensive role of management of their portfolio.
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Jubilee insurance kenya
Jan 2018 – Dec 2018
Nairobi
Client support
Marketing of insurance products and management of the company's existing client base.
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Prudential life assurance kenya
Jan 2017 – Dec 2017
Nairobi
Client support
My main role was Selling insurance products to prospective clients in the office and performing front desk support.
Education
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KESRA
Nov 2019 – Dec 2020
Tax administration diploma, Tax administration
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Egerton university
Nov 2014 – Nov 2017
Bcom finance, Finance
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St. Martins high school
Jan 2010 – Dec 2013
High school diploma, Kcse
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