Customer Support Specialist | Problem Solver | Dedicated to Exceptional Service
I am a highly motivated Customer Support Specialist with extensive experience in BPO, SaaS, and financial services. With a strong background in customer service, technical support, data entry, and administrative tasks, I thrive in fast-paced environments where problem-solving and clear communication are key.
I am passionate about helping customers navigate complex issues, providing clear and effective solutions, and ensuring a seamless user experience. My expertise includes email handling, troubleshooting, policy explanation, and process improvement. I also enjoy mentoring and supporting team members, fostering a culture of growth and continuous learning.
I am seeking a remote role where I can apply my skills, contribute to a dynamic team, and make a meaningful impact on customer satisfaction and business success.
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Experience
Manulife
Oct 2019 – May 2024
Philippines
Customer Service Professional Level 3
• Assisted policyholders with inquiries related to Pension Plans, TFSA, and RRSP for Canada-based clients.
• Explained policy details, terms, and benefits, ensuring customers understood their coverage and options.
• Processed account updates, beneficiary changes, withdrawals, and other policy modifications.
• Handled ADHOC tasks such as preparing reports, assisting in training sessions, and supporting team operations when not taking calls.
• Resolved customer concerns efficiently, ensuring a high level of satisfaction and compliance with company guidelines.
