Agnieszka Szostak, Customer Service Representative

About

Dedicated Customer Service Representative committed providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Committed to utilizing my skills to further the mission of a company.

Experience

Scan Global Logistics

Jul 2022 – Present

Amsterdam

Customer Service Representative

Maintain relationships with carriers and customers. Provide exceptional service. Planning and managing logistics, warehouse, transportation and customer services. Provide shipment quotes for customers and set up shipments as required by customers. Processing orders and transactions. Resolving issues and troubleshooting technical problems. Directing, optimizing and coordinating full order cycle

Skechers

Nov 2020 – May 2022

Amsterdam

Store Supervisor

Ensure that customer care is top priority, assisting customers throughout the buying process overseeing the daily operations of a retail store, including product availability and pricing, managing the staff and customer services, controlling finances, train new employees, preparing store to be open and close,

W Amsterdam Hotel

Jun 2018 – Jun 2020

Amsterdam

Style Supervisor

Working on 3 different shifts, opening and closing day with Opera system, checking different types of rooms, controlling room attendants work, checking pantries, organize documents from all supervisors, preparing reports from all room attendants and supervisors lists, be on charge with checking VIP rooms, preparing Suite rooms, communication with Welcome Desk, supervision Public Area and Houseman’s work, being part of Marriott Hotels & Resorts system,

Movenpick Hotel

Jan 2018 – Jun 2018

Amsterdam

Housekeeping Supervisor

Checking quality in rooms, maintaining a standard in hotel rooms, ability to manual open and close day, communication with reception, taking care of the order on the floors, organize time for Houseman and Public Area Attendant employee, organize extra works for Room Attendants, checking quality of extra works

Education

University of Occupational Safety Management

Oct 2013 – May 2017

Associate's degree,, Safety Management

High School Police Profile

Sep 2009 – Jun 2013

Secondary Education Degree,, Criminal Justice

Agnieszka Szostak

Customer Service Representative

Skills

Languages