I have an experience with the customer service field more than 4 years.
My current experience is Senior Customer Service Specialist at Cisco Webex
My job is remotely from more than 2 years and my experience will be very good for this position in your company
Experience
Estarta Solutions
Apr 2020 – Present
Jordan Amman
Senior Customer Service Specialists
Providing consultation to independently solve complex products and Webex problems.
Ability to analyze, configure and troubleshoot medium to large Webex issues.
Being a technical expert in at least one area with excellent broad knowledge of Webex products. Effective planning, prioritization, and organization skills.
Driving for continuous learning results in orientation, and teamwork.
Demonstrated leadership skills in small projects and teams.
Working on problems of diverse scope where analysis requires further evaluation of identifiable factors and correlation of data.
Working on complex and diverse problems where analysis requires an in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation.
Effectively working with Cisco TAC and cross-functional teams to resolve major customers’ issues. __________
In addition to the above duties and responsibilities,
1. Doing Case Reviews
2. Providing technical training
3. Higher KPI targets: Closure; Customer Satisfaction; BL Size/Age, Etc...
5. Managing weekend shift, as needed.
6. Joining meetings and calls with other centers to improve collaboration, and resolve conflicts.
