Ahmed Adetoro

Telecoms / I.T / Customer Support Rep

Message

Intro

Stirling, United Kingdom

Technical Support Engineer at ITech-Global Services

Studied Big Data at University of Stirling

Information Technology & Services

tinyurl.com/4kvne3ay

Joined August 6, 2023

Skills

Languages

English

Fluent

About

I am a skilled Telecommunication Engineer with over 12 years of progressive technical experience. I possess a wide range of knowledge, skills and experience in microwave transmission, implementation, configuration, installation, integration, commissioning and I have a good troubleshooting skills. I am exceptional in providing excellent customer support and ensuring customer satisfaction by providing a level 3 technical support to customers queries via the crm and updating the crm accordingly.

Experience

ITech-Global Services

Aug 2022 – Present

United Kingdom

Technical Support Engineer

❖ I install, configure, troubleshoot and maintain various types of hardware & software on windows server & also perform backup, recovery & monitoring the performance of the server. ❖ I work as a freelance engineer to resolve client internet connections by accessing the client cisco devices and other wireless connections and ensuring that optimal service is restored. ❖ I’m experienced in delivering excellent customer service and ensuring customer satisfaction by providing a level 3 technical resolution to customer queries via the crm. ❖ Mikrotik router and Cisco router configuration expert. ❖ I install and configure Draytek router for VPN access and Internet service at the customer premises

Education

University of Stirling

Jan 2022 – Jun 2023

MSc, Big Data