Ahmed Ismail, iam Working As a medical Device Customer service and Product Specialist Engineer for Middle East and Africa.

Mindray

Jun 2023 – Present

Egypt , Libya , Sudan

Customer service Engineer and Channel Distributor coordinator

1- Provide Support to Field Service Engineer. [ Remote , onsite ]. 2- Channel Management Support [Indirect , Distributers ]. 3- Support Sales team With the technical Data and Trainings for the related Product. 4- Provide Training Field Service and sales Engineers 5- Direct Support Strategic Key Accounts and key Accounts Customers At The Region. 6- Built Customer Satisfaction plans [ M.Trinity – M.Spark]. 7- Follow up Spare parts , Request. “Supply Chain”. 8- Responsible of Sales service Contracts , and Revenue. 9- Quotation creation Via SAP / CRM. 10- Provide support to Sales team during tenders. 11- Coordinate Mindray School and Events With Marketing Team. 12- Prepare for launch and of New products with Sales, marketing and Distributor Team. 13- Built and Support Mindray Training center on Egypt.

bondent Group

Oct 2022 – Jun 2023

Middle East and Africa

MIS Sales and Product Specialist. [Remote , and On-Site ].

1. Serve as the first line of technical support for the Sales team 2. Serve as the liaison between the Sales and Engineering department 3. Provide sales engineering support and consultation to Account Executives during pre-sales engagements. 4. Provide sales engineering support and consultation to Account Managers for existing client upgrades or service adjustments. 5. Participate in prospect sales meetings to assist Account Executives in evaluating and qualifying prospect needs and budgets. 6. Drive and manage the technology evaluation stage of the sales process in order to accurately discover the prospect’s requirements. 7. Responsible for documenting prospect’s technical requirements. 8. Share customer requirements with the Engineering Department and collaborate with engineers to create an appropriate and competitive solution. 9. Responsible for pricing custom solutions . 10. Prepare the technical portion of proposals including diagrams and narrative. 11- Responsible for Explore new markets MEA. 12- Market research to reach High numbers of Customer s A cross Borders. Success Story: Support Business on Libya , Jordan , Lebanon , and Open new markets Like Kuwait , Yemen. 14- Responsible for Building AEEDC Booth on Dubai, and Company profile.

Philips Healthcare

Jun 2017 – Oct 2022

Egypt

Customer service Engineer

Perform Installation, CM, PPM and FCO For CT, Open MRI, Closed MRI And IXR o Follow Up Machines Status. o Review Customer Satisfaction Plans. o Lead Installer For CT, MRI , and IGT. o Provide Support For FSE On Site and Remote o Project Manager for my Installation. Sales Success story : Support my team to initiate and finalize big deal with Profit 1.2M USD 2021. And 1M USD 2022.

Ahmed Ismail

iam Working As a medical Device Customer service and Product Specialist Engineer for Middle East and Africa.

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