I have 4 years of experience in customer service, including emails, chats, and voice calls.
Experience
UTO Services
Nov 2022 – Apr 2025
Alexandria, Egypt
Customer Service Assistant / Social Media Moderator
• Composed Responses to Customers' inquiries by Email.
• Analyzed Customers' queries in a live chat setting and solved their queries.
• Reviewed Customers' shipping statuses for their delivery of a product.
• Answered comments and direct messages on Facebook and Instagram
• Achieved Top Performance status for at least 3 months in a row
• Achieved Employee of the month status for August as shown on UTO Services'
LinkedIn page
• Answered multiple comments with fast and quality replies
• Cooperated with Seniors and superiors to resolve Customers' issues as quickly
as possible
UX Centers / Intelcia
May 2021 – Nov 2022
Alexandria, Egypt
Senior Customer Service Representative
• Managed angry Customers.
• Calculated Monthly bills for Customers.
• Educated Customers about the company's policies.
• Resolved customers' Technical issues with the
Company's equipment.
• Guided Customer service agents.
• Refined working with a team.
