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ahmed said

Senior social media & customer service Banking & 6 years experience in CRM

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Intro
Dubai, United Arab Emirates
Studied Art education at Ain Shams University
Banking
linkedin.com/in/ahmed-said-4668791b4
Joined September 11, 2022

Skills

Languages

Arabic
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Native or Bilingual
English
-
Fluent
About
I'm a senior social media Communication & customer service Banking experience 5 years with professional marketing Deals &professional with CRM system management
Experience
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Attijaraiwafa bank
Jul 2019 – Jul 2022
Egypt
Senior Social Media specialist,
Handling the cm inquiry Via (Facebook .WhatsApp .LinkedIn . Instagram. Yourvoice Email) Check agents critical actions correction to avoid any delay in customer request and send it to their direct Manage shift as manager Manage screen and service level as RTM Send accounts and credit cards statement via email to customer Sales credit cards and personal loans
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Attijaraiwafa bank
Feb 2018 – Jun 2019
Egypt
Premier banking advisor & sales,
Handling premier customers. Bank system ( BOC - FCR - CRM - CMS - Transact - amplitude - power card - Adria - Ctrix) Retrieving the calls through Engage System to audit the agent's mistakes through call. Typing all necessary documents and correspondence as required. Sales credit cards and personal loans Retrieving the calls through Engage System to audit the agent's mistakes through call. interacting with fraud and card customer services unit in relating cases.
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Barclay's Bank
Jan 2017 – Feb 2018
Egypt
Inbound call center & sales agent
Handling client inquiries and complains. cross selling to banks different product, and offering easy payment plans programs. Sales credit cards and personal loans
Education
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Ain Shams University
Jan 2017 – Jan 2021
Good , Art education
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