I am a detail-oriented Business Analyst with a strong ability to bridge the gap between business needs and technical solutions. With expertise in data analysis, process improvement, and strategic planning, I thrive in environments where problem-solving and innovation drive results. My passion lies in analyzing complex data, identifying key insights, and delivering actionable solutions that optimize business performance.
I am particularly interested in roles where I can leverage my analytical skills to enhance decision-making processes, improve efficiency, and contribute to meaningful organizational growth. My strong sides include excellent communication, stakeholder management, and a keen eye for identifying trends that shape business strategies.
Experience
Delta Airlines
May 2023 – Aug 2024
Atlanta
Business Analyst III
I successfully developed and implemented a Customer Observation Dashboard in Tableau, integrating Key Data Metrics essential for leadership insights and actionable decision-making. Additionally, I designed a Scorecard Dashboard to track individual performance and agent effectiveness. Through thorough data analysis, I identified optimization opportunities, improved processes, and enhanced customer service strategies. My expertise in data blending allowed seamless integration of Teradata databases, while interactive BI dashboards leveraged calculated fields, parameters, and filters to refine reporting. I conducted quality assurance calibrations, prepared customer experience insights, and standardized reporting for senior leadership. Collaborating closely with stakeholders, I translated business needs into data-driven recommendations, utilizing various visualizations, including line charts for yearly and monthly analyses. My contributions also extended to refining survey questions, managing team reports and calendars, and leading project review meetings, ensuring efficiency and alignment with strategic objectives.
Alliance Tek Solutions
Dec 2018 – May 2023
Virgilia
Data Analyst
I have extensive expertise in data intelligence and analysis using Tableau and Power BI, creating interactive dashboards that provide insights for key stakeholders. I’ve designed and published Tableau workbooks, optimized KPI dashboards, and utilized advanced visualizations like Heat Maps, and Symbol Maps. Leveraging data blending, I’ve connected disparate databases like MS SQL Server, extracted and transformed data using MS SSIS, and conducted deep analyses on customer satisfaction, financial trends, and buying behaviors. Additionally, I developed drill-down reports, departmental KPI dashboards, and strategic business reports, collaborating across teams to maximize efficiency, drive profitability, and inform decision-making.
