Aini Zaini

Team Manager and Freelance English-Malay Language Pair Translator

Message

Intro

Kuala Lumpur, Malaysia

Studied Business Administration - International Business at Universiti Teknologi Mara

Joined April 6, 2022

Skills

Languages

Indonesian

Basic

English

Fluent

Malay

Native or Bilingual

About

A Team Manager with 15 years of working experience. 3 years in Managerial Role. Also a Freelance Translator for English-Malay language pair with 5 years of experience. Areas of experties includes but not limited to Customer Service, Contact Centre, Financial Services Industry, Operational Risk, Compliance, Communications and Media

Experience

Etiqa Insurance and Takaful

Jan 2019 – Apr 2022

Kuala Lumpur, Malaysia

Team Manager

Team Manager to a group of email correspondent for the company. Manages the Non Voice Enquiries via email and Social Media. Also an Operational Risk Officer for the department, managing the Financial and Non Financial risk for the Contact Centre department

Etiqa Insurance and Takaful

Jan 2008 – Dec 2018

Kuala Lumpur, Malaysia

Service Consultant

Attended to enquiries, requests and complaints with regards to insurance policy and products via Voice and Non Voice. Administrator for the official company's social media pages

Education

Universiti Teknologi Mara

Jan 2012 – Jul 2019

Bachelor Degree, Business Administration - International Business