Ajay Kumar, Head of Customer Success

Twilio

Jan 2022 – Present

Bangalore

Head of Customer Success & Customer Experience

Manager, Customer Success (APJ& EMEA) & Global Customer Experience - Head of Customer Success Team for APJ & EMEA - Manage a remote Team across India - Overlook 150+ Enterprise accounts with net ARR of $40M - Drive strong global collaboration within the Customer Success and across other cross functional teams (Product, Sales Operations, Marketing, Sales) - Lead cross-functional teams to manage both internal and customer projects, initiatives, track progress, identify and drive issue resolution - Coach, mentor and encourage thought leadership among team members to achieve success, as well as plan their career development via weekly one-on-ones - Manager for India Customer Experience Team, working with Global Customers - Work on building tools to automate surveys and workflows - Work with cross functional teams to understand their requirements and build surveys and data analytics/ reports in accordance - Work with Cross functional teams to create CX awareness & hold them accountable for taking action upon customer responses

Ajay Kumar

Head of Customer Success

Skills