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Akosua Domfeh Korsah

Customer Service Support|Advisory and Consulting|Financial Analyst

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Intro
Accra, Ghana
Studied Finance at Corporate Finance Institute
Studied Finance at University of Ghana
Studied Banking and Finance at University of Ghana
Financial Services
Joined January 26, 2023

Skills

Languages

English
-
Fluent
About
I am an extremely detail-oriented person with a strong experience in Customer service, advisory and consulting, sales and Finance.
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Experience
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Challenges Ghana, Standard Chartered Future Makers Forum
Jan 2022 – May 2022
Ghana
Finance Associate
• Assess company's financial status. • Analyze investment plans. • Forecast revenues and costs and report any discrepancies. • Helps SMEs to achieve their financial plans • Answers Financial questions and addresses concerns
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Enterprise Life Insurance
Oct 2020 – Jun 2021
Ghana
Life Planner
• Analyzing financial products and recommending appropriate products to clients. • Engaging excellent relationship management to retain clients. • Call and meet clients and potential clients to grow customer base • Get information about clients’ needs and match them with insurance policies we offer • Research and source potential clients and build long-term relationships with them.
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Standard Chartered Bank
Sep 2019 – Sep 2020
Ghana
Customer Service Executive
• Answer calls professionally to provide information about products and services, take and obtain details of complaints. • Keep records of customer interactions and transactions, recording details of enquiries, complaints and comments as well as actions. • Follow up to ensure that appropriate actions were taken on customer’s requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation.
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GCB Bank
Jun 2017 – Aug 2017
Ghana
Customer Service Executive
• Answer calls professionally to provide information about products and services, take and obtain details of complaints. • Keep records of customer interactions and transactions, recording details of enquiries, complaints and comments as well as actions. • Refer unresolved customer grievances or special requests to designated departments for further investigation.
Education
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Corporate Finance Institute
Sep 2022 – Present
Professional Certificate, Finance
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University of Ghana
Jan 2021 – Jan 2023
Master of Business Administration, Finance
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University of Ghana
Sep 2015 – May 2019
Bachelor of Science in Administration, Banking and Finance
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