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Alaa Mahmoud
Resort General Manager
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Overview
Services
1
Intro
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Abu Dhabi, United Arab Emirates
school
Studied Hotel Management at
Hotel and Tourism Management Academy
folder
Hospitality
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Joined March 2, 2021
Skills
Customer Service
Customer Support
Building Customer Relations
Building Customer Loyalty
Complaints Management
Interviewing
Hiring
Recruiting
Translation
Data Entry
Database Administration
Customer Loyalty
Customer Loyalty Management
Customer Loyalty Measurement
Client Retention
Agent Training
Languages
Arabic
-
Native or Bilingual
English
-
Fluent
Russian
-
Intermediate
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Experience
The Galleria Mall and Luxury collection
Feb 2019 – Mar 2020
Abu Dhabi
Hospitality Division Manager
Ramada Plaza Jumeirah Beach hotel
Apr 2017 – Jan 2019
Dubai
Front Office Manager
Burj Al Arab hotel
Jun 2010 – Mar 2017
Dubai
Hotel Duty Manager
Education
Hotel and Tourism Management Academy
– Jun 2007
Bachelor
,
Hotel Management