Alaina Baccus, Customer Service Representative

About

Dedicated, consistent, always above and beyond kind of worker. Background in sales and sales management.

Experience

Prime Communications/AT&T

Jan 2025 – Present

Jamestown, NC

Retail Store Manager

As a Retail Store Manager, I manage and track sales goals vs attainment, employee schedules, inventory and overall operations and merchandising, coaching and sales observations, as well as building rapport with clients to grow our business.

Walgreens

Oct 2023 – Dec 2024

Lexington, NC

Shift Lead

As a shift lead, I managed money for the store, merchandising, and employees tasks on-shift. I received and put away 3 trucks per week, from truck to shelf. I also assisted in the pharmacy on a regular basis.

MSO/T-Mobile

Aug 2020 – Oct 2023

High Point, NC

Retail Store Manager

As a store manager, I manage associates, inventory, audit preparation, scheduling, merchandising, sales targets, cash, and much more. I improved upon the sales trackers I had in place as a sales lead and shared them with my team and taught them how to use excel to track their targets. I lead zoom meetings to discuss tactics the team can use to hit store targets, using powerpoints and scenarios. I’ve passed my audits, and met sales targets.

Education

Penn Foster High School

High School Diploma

Alaina Baccus

Customer Service Representative

Skills

Languages