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Alana Terry

Austin, United States
IT Helpdesk Line & Operations Associate at Win-911
Joined November 22, 2023


During my tenure as a Scheduling Coordinator at Healthy Whole & Free, I further strengthened my data entry skills while supporting administrative tasks. Coordinating meeting schedules and handling customer inquiries required meticulous attention to detail, ensuring data integrity and high levels of customer satisfaction. These experiences have equipped me with the prioritization and time management skills necessary to excel in a data-centric role.
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Mar 2023 – Present
IT Helpdesk Line & Operations Associate
• Provided robust IT support services, resolving user issues and enhancing system operation. • Handle tier 1 troubleshooting for end-users accounts, improving customer experience service efficiency • Manage and track support service tickets using web-based ticketing systems, ensuring timely resolution and effective communication. • Execute operational tasks and fulfill requests accurately and promptly. • Process credit card payments for software licensing renewals, ensuring financial transactions are accurate and secure.
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Healthy Whole and Free
Jan 2018 – Feb 2023
Sterling, VA
Scheduling Coordinator
• Coordinated meeting schedules in response to requests, optimizing organizational efficiency. • Handled customer inquiries, providing detailed service information, and maintaining high levels of customer satisfaction. • Performed accurate and timely data entry, supporting administrative tasks and ensuring data integrity.