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Alberto Abaring

Customer Support Specialist

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Intro
Cebu City, Philippines
Studied Information Technology at VMA Global College
Computer Hardware
Joined June 9, 2023

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English
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Advanced
About
Experienced professional with a diverse background in customer support, technical assistance, and transcription. Skilled in providing exceptional service, troubleshooting technical issues, and delivering accurate information. Proficient in transcribing and annotating phone calls to improve AI software for real-time coaching. Highly adaptable and quick to learn new systems and processes. Known for maintaining professionalism, empathy, and effective communication in challenging situations. Committed to exceeding customer expectations and driving customer satisfaction.
Experience
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Notable Healthcare-Ubiquity Global Services
Oct 2022 – May 2023
Bacolod City
Healthcare Data Analyst
• Promoted safe working environment by implementing regulatory standards, policies and guidelines. • Built and maintained courteous and effective working relationships. • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency. • Ensuring accuracy and integrity of patient data before appointments • Diligently adhere to HIPAA regulations, safeguarding patient privacy and confidentiality
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Better Future
Feb 2022 – Oct 2022
San Diego, California
Membership Manager
• Oversaw membership team members to ensure continuous improvements within renewal systems and communications. • Drove member incentives and promotions for campaigns to retain current clients and generate new memberships. • Ensured membership benefits were delivered in a timely manner to effectively build membership engagement and satisfaction. • Maximize member benefits by suggesting services aligned with their plan • Provide personalized recommendations based on needs and preferences • Boost online presence of clients' businesses through strategic improvements in Google and Yelp reviews • Proactively engage and communicate to strengthen online reputation • Deliver exceptional service and drive tangible results for members and businesses
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Aigent-Ubiquity Global Services
Oct 2021 – Oct 2022
Bacolod City
Support Specialist
• Support the process of locating, developing, and enhancing real-time AI coaches for customer support agents • Assist in identifying and improving AI coaches for optimal support team performance • Work with clients like T-mobile, Bankmobile, Alignment, and others to ensure effective AI coaching • Provide valuable assistance in delivering exceptional service through AI coaching • Contribute to enhancing the support team's performance and customer satisfaction • Troubleshot problems and diagnosed system faults.
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Aigent-Ubiquity Global Services
Jan 2020 – Oct 2021
Bacolod City
Data Transcriber/Data Analyst
• Perform accurate and detailed transcriptions and annotations of phone calls • Contribute to improving artificial intelligence software for real-time coaching • Achieve daily production quotas by prioritizing workflow effectively • Verify data accuracy through consistent reconciliation with documentation • Maintain meticulous records to ensure the quality and integrity of transcriptions and annotations • Created and maintained spreadsheets using Excel. • Identified errors in data entry and related issues, reporting to supervisors for resolution.
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Comcast-Transcom
Dec 2018 – Jan 2020
Bacolod City
Customer Support Specialist
• Dedicated to providing exceptional service and assistance to customers as a Customer Support Specialist at Comcast • Strong focus on customer satisfaction, handling inquiries, and resolving issues • Possess in-depth knowledge of Comcast products and services for accurate information delivery • Proficient in troubleshooting technical issues, assisting with billing inquiries, and guiding customers through service options • Committed to delivering timely and reliable support to ensure a positive customer experience
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Telstra-Teletech
Mar 2016 – Nov 2018
Bacolod City
Customer Support Specialist
• Refer callers to specialist services for advanced concerns, meeting individual needs • Maintain positive customer relations through speedy and expert service • Troubleshoot issues for both technical and non-technical personnel, adapting strategies accordingly • Develop creative and practice-based solutions to solve diverse customer issues
Education
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VMA Global College
Jun 2010 – Mar 2014
Bachelor of Science in Information Technology, Information Technology