Aldrich Tengson

Player Engagement Agent

Message

Intro

Cainta, Philippines

Player Engagement Agent at Keywords Studios

Studied Information Technology at ICCT Colleges

Joined July 21, 2025

Skills

Languages

English

Fluent

Tagalog

Native or Bilingual

About

Hello! I am Aldrich, a customer-focused and tech-savvy professional with 7 years of experience in technical support, customer service, and content moderation. Skilled in resolving complex issues via live chat, email, and phone, with a strong foundation in IT and a passion for continuous learning. I am looking forward to growing my technical skills in a dynamic, growth-oriented environment.

Experience

Keywords Studios

Mar 2024 – Present

Metro Manila, Philippines

Player Engagement Agent

• Delivered customer support via live chat and email for a global platform. • Resolved technical issues efficiently, ensuring user satisfaction.

FilCan Global Envelope Strategies

May 2021 – Mar 2024

Customer Service Representative

• Handled account and subscription concerns through multiple channels. • Performed content moderation to maintain platform safety.

Concentrix

Dec 2019 – Apr 2021

Technical Support Representative

• Provided remote troubleshooting for electronics and mobile devices. • Ensured high customer satisfaction through effective issue resolution.

ResultsCX

Nov 2018 – Jun 2019

Level 2 Technical Support

• Resolved advanced technical issues for telecom services. • Supported and guided Level 1 agents.

Teleperformance

Sep 2017 – Oct 2018

Technical Support Representative

• Diagnosed and resolved digital satellite service issues. • Specialized in signal reception and DVR troubleshooting

Education

ICCT Colleges

Information Technology