My name is Alec Rosales, and I’ve worked in hospitality for several years — most recently as a Front Desk Manager at a busy Hilton property in Rockwall, TX. I truly enjoy being the person who can solve problems, help people feel at ease, and keep things running smoothly behind the scenes.
What I’m looking for now is a role where I can continue to grow, challenge myself, and contribute meaningfully to a team that values service, reliability, and communication. I’m especially strong when it comes to staying calm under pressure, training and supporting team members, and creating a warm, organized environment for both staff and guests. I also have experience handling billing, daily reports, and guest relations tools like Kipsu.
Colleagues often say I bring a good mix of professionalism and heart — I care about doing things the right way and making people feel seen. I’m excited about the chance to bring those strengths into a new opportunity and learn even more.
Thank you for considering my application!
Experience
Hilton
Apr 2023 – Present
Rockwall. TX
Front Desk Manager
Managed daily front desk operations at a high-volume, full-service Hilton property. Led a team of front desk agents, ensured smooth check-in/out processes, handled guest concerns, managed billing, and maintained brand standards. Collaborated with housekeeping, engineering, and sales to deliver an exceptional guest experience while training staff and driving service scores.
