Alegria Cardana

Virtual Assistant/Amazon Product Researcher

Message

Intro

Santa Rosa, Philippines

Retail

Joined February 3, 2025

Skills

Languages

English

Advanced

Tagalog

Native or Bilingual

About

🛒A+ eCommerce Experience 👨🏻‍💻Customer Engagement & Operations 🚚 Dropshipping Pro | eBay | Shopify 🔥 Amazon and eBay Product Research USA & UK Market 🛍️ eBay Management See how I can help you scale your business 👇🏼👇🏼👇🏼 🔥𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩 Offering professional support to online businesses, specializes in various tasks essential for seamless operation. From order processing to customer support and marketing assistance, I provide comprehensive services to streamline operations and drive growth. With a remote setup, I offer flexible and cost-effective solutions tailored to the unique needs of each eCommerce venture. 🔥𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 I meticulously handle the organization and input of critical information for businesses. From inputting customer details to managing product data, I ensure accuracy and efficiency in every task. With a keen eye for detail and a commitment to quality, I provide reliable support to streamline operations and optimize data management processes for enhanced productivity. 🔥𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 I offer professional support to executives, managing their schedules, coordinating meetings, and handling communication. With a focus on efficiency and discretion, I help optimize workflow and ensure executives can focus on strategic tasks. My proactive approach and attention to detail contribute to effective decision-making and the smooth operation of business activities. 🔥𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 I excel in crafting and implementing strategies to enhance brand presence and engagement across various platforms. From content creation to community management, I orchestrate campaigns that resonate with the target audience and drive meaningful interactions. With a focus on analytics and trends, I continuously refine strategies to optimize performance and achieve business objectives. 🔧𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚𝙨🔧 ♦ Slack ♦ Discord ♦ Skype ♦ Zoom ♦ Dropbox ♦ Photoroom ♦ CRM Automation ♦ Calendly ♦ Trello ♦ Zendesk ♦ Canva ♦ Shopify ♦ eBay ♦ Amazon FBA ♦ List Perfectly ♦ AzInsight ♦ AutoDS ♦ SellerAmp ♦ Keepa ♦ Seller Central ♦ Microsoft Office Tools (Word, Excel, Powerpoint) ♦ Google Productivity Tools (Sheet, Drive, etc) If you have a different fancy software that is in use, throw it my way and watch me master it in a flash! ☝️If you're feeling the vibe and think that we can get well together! ✉Send me your personalized message and fill me in. Talk Soon! Ria

Experience

Room C Merchandise

Oct 2022 – May 2024

Remote

eBay Manager / Amazon Product Researcher

Managed eBay store operations, including product listing, title optimization, order processing, customer service, and feedback management. Conducted Amazon product research, finding reliable suppliers and profitable products based on client needs. Used tools like Keepa and AZInsight to ensure efficiency and success in e-commerce tasks.

Revmart / Wealth Accelerator

Nov 2021 – Aug 2022

Remote

Virtual Assistant

Supported Facebook Marketplace growth through product research, listing, order processing, inventory management, tracking, and customer service. Later, led a team handling similar tasks for other clients.

Global Integrated Marketing Solutions

Nov 2018 – Feb 2022

Remote

Customer Service Representative

Worked as a chat support specialist for a FOREX company, handling refunds, account setup, profile updates, and customer inquiries. As the first agent on the team, I also trained and guided new agents.

Trafilea / Shapermint

Mar 2020 – Sep 2021

Remote

Customer Service Representative

Handled customer inquiries via calls and emails using Zendesk, ensuring quick and effective solutions. Used Shopify to review customer and order details, streamlining support and improving efficiency.

Conduit Global

Mar 2015 – Sep 2017

Santa Rosa Laguna

Customer Service Representative

Provided support for a US telecom company, assisting with account setup, troubleshooting, refunds, and other inquiries to ensure customer satisfaction.

Macy's / Convergys

Mar 2012 – Jun 2014

Santa Rosa Laguna

Collections Agent

Worked in Macy’s collections, handling inbound and outbound calls to collect payments and helping customers set up payment plans