I'm a Sr Workforce Analyst with 2 years experience.
Experience
UNITED HEALTH GROUP
Feb 2022 – Present
Minnetonka, MN
Sr Workforce Analyst
● Leverage real-time data analytics to effectively manage inbound call traffic across various contact centers.
● Oversee agent performance and adjust workload according to immediate business requirements.
● Conduct basic troubleshooting for IT systems.
● Actively engage in war rooms discussing technical challenges.
● Utilize multiple data analytics platforms including Microsoft Office, PowerBI, and Tableau.
