Alejandra Castro

Tropicana animal hospital

Jan 2023 – Nov 2023

Las Vegas

Call center vet receptionist

Made appointments for dental, spay, and neuter procedures. Answered phones and assisted clients. Checked in clients Send medical records to clients and insurance companies Processing payments Responding to emails and answering clients inquiries Maintain records and updated patient charts. Scanned files and attached to correct folder, Excel spreadsheet patient info.

MGM Resorts International

Jul 2020 – Dec 2022

Remote

Customer support agent

Greeted customers Handled reservations Resolved customer issues Responded to inquiries and issues Booked appointments for clients Managed customer accounts

Spay and neuter center

Dec 2019 – May 2020

Las Vegas

Vet receptionist/Social media assistant

Provide customer service such as greet customers. Answer phone calls, which may involve answering questions and scheduling appointments. Data Entry, GoogleSheets, and Excel Handle incoming and outgoing email. Handling money Maintain the cleanliness of the waiting room. Responsible for posting on social media Instagram and Facebook

Forever 21

Aug 2016 – Sep 2019

Los Ángeles

Stock associate/customer service

Unloading and unpacking deliveries of merchandise, organizing merchandise in the stockroom and stocking shelves on the sales floor. Responsible for putting price tags on store merchandise, replenishes stock on the sales floor as needed. Places orders for supplies, answers customer and sales associate questions about available items in stock. Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Skills

Languages