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Alejandra Castro

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Intro
Las Vegas, United States
Joined March 12, 2024

Skills

Languages

English
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Native or Bilingual
Spanish
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Fluent
About
I’ve spent the first decade of my career working in customer service, and for the last couple of years I’ve been gaining more data experience through my previous jobs working as a booking agent and vet receptionist, I’ve found it incredibly fulfilling, and have been especially drawn to doing it more professionally.
Experience
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Tropicana animal hospital
Jan 2023 – Nov 2023
Las Vegas
Call center vet receptionist
Made appointments for dental, spay, and neuter procedures. Answered phones and assisted clients. Checked in clients Send medical records to clients and insurance companies Processing payments Responding to emails and answering clients inquiries Maintain records and updated patient charts. Scanned files and attached to correct folder, Excel spreadsheet patient info.
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MGM Resorts International
Jul 2020 – Dec 2022
Remote
Customer support agent
Greeted customers Handled reservations Resolved customer issues Responded to inquiries and issues Booked appointments for clients Managed customer accounts
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Spay and neuter center
Dec 2019 – May 2020
Las Vegas
Vet receptionist/Social media assistant
Provide customer service such as greet customers. Answer phone calls, which may involve answering questions and scheduling appointments. Data Entry, GoogleSheets, and Excel Handle incoming and outgoing email. Handling money Maintain the cleanliness of the waiting room. Responsible for posting on social media Instagram and Facebook
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Forever 21
Aug 2016 – Sep 2019
Los Ángeles
Stock associate/customer service
Unloading and unpacking deliveries of merchandise, organizing merchandise in the stockroom and stocking shelves on the sales floor. Responsible for putting price tags on store merchandise, replenishes stock on the sales floor as needed. Places orders for supplies, answers customer and sales associate questions about available items in stock. Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.