Alex Argueta

About

Sales and Customer Service Trainer/Sales Coach and Expert/Manager. Experience as a Talent Acquisition Recruiter for a leading provider of multichannel demand generation and customer engagement services.

Experience

La Salsita

Feb 2017 – Jan 2022

San Salvador, El Salvador

Restaurant Manager

• Developed relationship strategies with local businesses to improve marketing and communications resulting in an increase of 50% customer traffic month after month. • Reviewed product quality and researched new vendors, estimated future needs for goods, kitchen utensils, and cleaning products. • Coordinated daily restaurant management operation, delivered superior food and beverage service maximizing customer satisfaction.

OneLink Call Center

Aug 2021 – Dec 2021

San Salvador, El Salvador

Customer Service Supervisor

• Managed a team of 15 agents monitoring their calls with customers regarding Medicaid services. • Designed and facilitated training workshops on emotional intelligence and customer service.

Focus Call Center

Nov 2020 – Aug 2021

San Salvador, El Salvador

Lead Trainer

• Facilitated product training workshops with attrition rate of 93% monthly. • Designed and facilitated training workshops on emotional intelligence and customer service. • Coordinated with the account manager on curriculum, agendas, and training materials.

Ubiquity

Aug 2015 – Feb 2017

San Salvador, El Salvador

Team Lead and Talent Acquisition Specialist

• Managed a team of 20 sales agents monitoring their calls with customers regarding student loan options. • Designed and facilitated training workshops on emotional intelligence and customer service. • Generated revenue growth of 5% month after month. And as a Talent Acquisition Specialist, I'm responsible for managing candidates coming through different sources regarding their evaluation and formal interviews for IT/Customer Service and Sales positions, providing formal and structured feedback and follow-up to candidates, building a strong pipeline for current and future positions. Additionally in charge of tracking and following up on their process until they are in their first day with us as a permanent employee.

Apex America

Jan 2015 – Aug 2015

San Salvador, El Salvador

Lead Trainer

• Monitored and mentored sales agents live trainings and provided feedback on their communication and sales skills. • Devised effective training tools for front end users and delivered instructor-led training courses to 100 end-users. • Participate in the recruitment process of new hires (search, and interviews).

SYKES Enterprises

Oct 2006 – Nov 2014

San Salvador, El Salvador

Lead Trainer

• Coordinated with the account manager on curriculum, agendas, and training materials. • Facilitated product training workshops with attrition rate of 93% monthly. • Designed community outreach programs, established relationships with local schools and organizations, and coordinated staff to positively impact surrounding communities. Previous Roles as I was able to grow in this company: In House Recruiter, Sales Coach and Sales Agent.

Education

Le Bouquet Culinary School

Feb 2021 – Jan 2022

Food and Beverage Management

Skills

Languages