I am Alex Obondo Oginga, a Business-IT graduate with hands-on experience in technical support, customer service, and IT-driven business solutions. My expertise lies in troubleshooting technical issues, improving system efficiency, and providing seamless IT support to enhance operational productivity. I thrive in environments where technology meets user needs, ensuring smooth workflows and minimizing downtime.
Technical Support Focus:
IT Troubleshooting & Maintenance: Proficient in diagnosing and resolving hardware, software, and network issues to ensure uninterrupted business operations.
System & Data Management: Skilled in digitizing records, improving data accessibility, and maintaining organized IT infrastructures (e.g., streamlined branch records for audits at Eco Bank Kenya).
User Support & Training: Adept at assisting end-users with technical challenges, providing clear guidance, and improving their familiarity with systems.
CRM & Business Tools: Experienced in utilizing customer relationship management (CRM) tools to track issues, manage client interactions, and optimize support processes.
Process Improvement: Identified and implemented tech-driven solutions to enhance efficiency, such as reducing approval times by 15% through digitized loan appraisals.
Strong Technical Skills:
Software & Platforms: Familiar with KRA tax platforms, banking systems, and basic IT administration tools.
Problem-Solving: Quick to analyze technical issues, prioritize resolutions, and communicate fixes effectively.
Documentation & Reporting: Maintained clear records of IT processes and customer support interactions for accountability and future reference.
Collaboration with IT Teams: Worked alongside developers and IT staff (e.g., at Kenyatta National Hospital) to address system gaps and improve service delivery.
Why Technical Support?
I am passionate about ensuring technology works for people, not against them. My blend of IT knowledge, customer service experience, and problem-solving agility allows me to bridge gaps between users and systems, making me a strong asset for any technical support or IT operations role.
Let’s connect if you’re looking for a proactive IT support specialist who combines technical skills with a user-first mindset!
