A young graduate in Business Administration and Management, native speaker of Russian and Romanian languages. With 3 years of overall working experience and relevant level of interpersonal along with cross – cultural communication, analytical, time management and computer skills.
Experience
Big Apple Grill Restaurant
Jul 2019 – Present
Amsterdam, Netherlands
F&B Administrative Assistant
Performed clerical duties such as: ordering and maintaining supplies, ensuring the department to be adequately stocked on time, coordinating monthly inventory of outlets. Managed the cashier back up in safe manner and provide required cash amount for restaurant needs;
Offered essential customer service by: answering customer's phone calls, arranging and coordinating group reservations within thematic meetings with specific requests, offering relevant information and instructions upon restaurant's special offers and meal options;
Assisted in staff recruiting: scheduling interviews, offering prescribed training sessions for fast employee on-boarding, coordinating further employee's progress and accordingly reporting the results to F&B Manager;
Obtained enormous experience in verbal and intercultural communication, attention to details and keeping up a professional appearance. Developed interpersonal, analytical, multitasking, time management, and conflict resolution skills.
Freelance
Apr 2019 – Present
Amsterdam, Netherlands
Digital and Marketing Communication Assistant
Performing market research and identifying potential items for sale, distribution locations and expected revenue;
Creating, editing and posting professional online content for private online sales profile, following SEO (Search Engine Optimization) guidelines:
- Taking, preparing and optimizing item’s pictures for further commercial use;
- Filling item description with necessary and specific key words for each item on sale;
- Creating a friendly user interface for potential buyers.
Building strong relationships with customers by contacting and offering necessary information and instructions through online chat, email or phone calls;
Improving customer relationships with fast and accurate reply, by meeting customers’ expectations and adapting to specific customer needs and requests;
Occasionally performing logistic operations: providing necessary assistance with online sales, shipping quotes and redirecting returned items.
Hermes Germany
Jan 2018 – Jun 2018
Hamburg, Germany
Delivery Driver
Followed and performed daily duties such as pre - delivery vehicle preparation, learning the delivery area, checking the order list, following appropriate delivery procedures;
Achieved a significant level of experience of creating, maintaining and improving professional and interpersonal relationships with co-workers, business owners, regular and special customers;
Independently organized the routes based on daily pickups and deliveries up to 150 packages and 120 stops on 65 sq. km for two suburban areas of Hamburg, Germany.
Education
Alexandru Ioan Cuza University of Iasi, Romania
Oct 2014 – Jul 2017
Bachelor, Business Administration and SME Management
Arteveldehogeschool Ghent, Belgium
Sep 2015 – Feb 2016
Bachelor, Business Administration and SME Management (Eramsus Placement)