Alex Thomas, Technical Account Manager

About

I'm a technical account manager with 5 years of property management software experience primarily with Yardi Systems.

Experience

Yardi Systems

Sep 2021 – Present

Atlanta, GA

Technical Account Manager

• Spearheaded troubleshooting efforts, identifying root causes of recurring application challenges; implemented innovative solutions that led to a 30% decrease in client escalations • Fostered strong relationships with clients by conducting coordinated weekly calls to facilitate setups and maintain ongoing connections • Engineered detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation to streamline issue resolution; improved customer satisfaction score. • Assisted clients with program onboarding and core program utilization by collaborating with other team members across the US. • Earned expedited promotion to Technical Account Manager after less than one year as an Associate (earned by less than 1% of cohort).

ChartPro Inc

Apr 2017 – Sep 2021

Atlanta, GA

General Office Manager

• Directly supervise and manage daily office operations. • Initiated enterprising communication strategy with clients through bi-weekly calls and personalized emails to ensure service satisfaction; resulting in a 25% increase in client retention. • Log any technical issues and create documentation per IT on the resolutions. • Manage the accurate and timely processing of more than 5,000 invoices a month for insurance companies, law firms, and retrieval companies. • Orchestrated the successful onboarding of multiple new clients by streamlining the process, resulting in an increase in client satisfaction scores and a 20% reduction in onboarding time. • Utilize knowledge of multiple EMR (electronic medical record) systems to release the appropriate information according to applicable state or federal regulations.

CocoaTown

Jul 2015 – Apr 2017

Roswell, GA

Customer Service/Technical Manager

• Implemented a novel system for product management encompassing order entry, review, and processing, inclusive of domestic and international shipping logistics. • Facilitated seamless coordination between accounts receivable and warehouse operations to guarantee timely order fulfillment. • Supervised warehouse personnel to maintain up-to-date order statuses and ensure completion of technical checklists. • Over saw all vendor accounts and ensured all payments were up to date via QuickBooks.

Moop's Boutique

Jul 2011 – Dec 2016

Alpharetta, GA

Social Media Manager

• Collaborated with the owner to develop content plans and editorial outlines for long -term communication strategies, improving brand awareness by 45%. • Promoted corporate events by means of press releases, social media marketing, and special ticket releases resulting in a sales increase of 15%. • Captured high-quality images of newly arrived products for dissemination across social media platforms. • Managed customer inquiries and provided timely responses through social media channels and email correspondence.

Education

Valdosta State University

Aug 2004 – May 2008

Bachelor of the Arts, Mass Media

Alex Thomas

Technical Account Manager

Skills

Languages