Alexander Barclay, Freelance Manager/Assistant

About

I am a very keen and eager to learn individual with a drive to succeed. Over the last few years I have gained experience from a number of different jobs, based in different sectors. I have greatly developed my skill set and capabilities, and continue to seek to broaden my knowledge and experience. I enjoy a fast paced and challenging environment. I have a strong customer facing/customer service ethos and have thrived well in that area.

Experience

Bay Management Group

Dec 2021 – Present

Remote

Property Manager

● Management of 100 property portfolio ● Answering as many as 200 emails a day, using flagging system for following up in outlook as well as handling calls and meetings throughout the days and month ● Helped with new business in onboarding new home owners thanks to previous leasing experience & understanding of the whole process ● Constantly feeding back to management team ways in which to streamline processes & suggest new approaches and ways in which to handle tasks daily ● Handled any complaints submitted & found ways to create resolve and provide solutions wherever and whenever possible ● Focus on gaining 5 star Google & Yelp reviews to bolster company in a very oversaturated industry

Whole Property Management

Jan 2021 – Dec 2021

Remote

Leasing Manager/Property Manager

● Negotiated terms of/drafted contracts for new prospects & renewing tenants ● Account creation & data entry on multiple databases ● Customer service provider to prospects/existing tenants & home owners ● Worked proactively as an individual to generate leads/interest while keeping in close contact with other managers to secure new business for the company ● Monitored as many as 4 phone lines & handled online queries through the website ● Winner of September incentive to generate the most 5 star reviews for WholePM ● Appeared on Anequim’s Bootstrappers podcast interview with CEO

NowTV/Sky

Sep 2020 – Dec 2020

Remote

Customer Support

● Sales & Care/Retentions Departments ● Account creation and data entry on multiple databases ● Handling new business and customers for the company ● Retaining the business of existing customers with new offers, upgrades and downgrades ● Working to the standard of Ofcom, FCA & GDPR compliance guidelines ● Performance tracked through both quality, compliance and conversion

Clarks

Apr 2018 – Jul 2019

London

Team Leader/Assistant Manager

● POS) Point Of Sale changes for new offers, reworking of shop floor layout in preparation for new sales and price reductions etc. ● Assisting in sales, turnover and boosting other available products. ● Target driven, commission based.

O2/Telefonica

Apr 2013 – Apr 2018

London

Customer Sales Assistant

● Retail customer-facing Advisor role. ● Providing a quality customer service & overall good experience. ● High sales performance based & driven through tracking performance, customer feedback, statistics & targets. I was recognised as one of the leading sales performers within my branch. ● I have won a number of incentives. ● Networking within the company, connecting with other stores to overcome problems and solve issues. ● Frequent & thorough use of internal intranet, tilling & back office systems. ● Meeting FCA regulated training requirements.

Education

Woodcote 6th Form

Sep 2010 – Jul 2012

AS Level, Chemistry & P.E

Woodcote High School

Sep 2005 – Jul 2010

GCSE, Distinction or A* - I.T. A - Maths. 7 B grades. 4 C grades including Spanish.

General

Job Categories

Help & Support

General

Job Categories

Help & Support

Alexander Barclay

Freelance Manager/Assistant

Skills

Languages