Alexandra Burcă

Message

Intro

Arad, Romania

Team Leader Customer Support at Jobleads

linkedin.com/in/alexandra-burc%C4%83-7076a6167

Joined April 19, 2021

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

Romanian

Native or Bilingual

About

Energetic and optimistic customer service representative with over 4 years of professional experience assisting customers in solving complex issues.Helped reduce First Response Time by 20% and implemented a marketing strategy to increase sales by 35% within the first quarter of employment. Aditionally, I modified the templates that were not suited to our customers's needs and improved social media review ratings from 2 stars, to 4 stars in 5 months.

Experience

Jobleads

Jan 2020 – Present

Remote

Team Leader Customer Support

JobLeads

Feb 2019 – Jan 2020

Timisoara

Customer Support Specialist

L'oreal/ Nyx

Aug 2018 – Feb 2019

Timisoara

Customer support/ Sales agent

Amazon

Jan 2018 – Oct 2018

Remote

Customer Support Specialist

Mac Cosmetics

Jan 2017 – Dec 2017

Dublin

Customer support/ Sales agent