I'm patient and detail oriented, having spent a long time caring for seniors and working in various assisted living communities my entire adult life, most recently on the customer service side of things.
Experience
Kisco Senior Living
Aug 2023 – Present
San Rafael, CA
Customer Service Representative
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring
customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing
appropriate solutions
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance
metrics for response time and resolution
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Participated in regular training sessions to stay updated on product features, policies, procedures, and
industry trends
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Contributed to team success by achieving individual targets while also supporting colleagues during
peak periods
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining
composure under pressure
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during
their onboarding process
• Served as a liaison between customers and other departments such as sales or technical support to
ensure seamless communication
• Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow-
up with customers
