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Alexia Ponce

Customer Service Agent

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Intro
El Salvador
Studied at Academia Britanica Cuscatleca
Consumer Services
Joined May 9, 2023

Skills

Languages

Spanish
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Native or Bilingual
English
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Native or Bilingual
About
I am well organized, efficient and motivated. The key to my success has been to learn quickly. I have 1 year of customer service for company Morgan and Morgan, a law firm based in The United States. While I was in high school I showed skills of commitment, perseverance and responsibility. I showed leadership skills as well as team player. I have approximately 1 year of customer service experience. I have learned the act of service and empathy. I have shown initiative and engagement with my peers and the clients. My goal has always been to exceeed the expectations of both my employer as well as my customer.
Experience
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The Office Gurus
Sep 2020 – Sep 2021
El Salvador
Customer Service Representative
Customer Service Representative-Case Consultant Specialist agent for the department of Social Security Disability Benefits at Morgan and Morgan. I was taking inbound and outbound calls and emails to assist potential clients with their cases with consultations and applications for their Social Security Disability Benefits and Veteran Benefits.
Education
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Academia Britanica Cuscatleca
Aug 2004 – Jun 2020
High School Degree