Ali Elsayed

4th year business information system

Message

Intro

Alexandria, Egypt

Studied Business Information System at Arab Academy for Science and Technology

Joined September 23, 2021

Skills

About

I love public speaking, Public speaking it's not about speaking as it is about how to add value to people. Public speaking is one of the most important soft skills people need to learn.

Experience

Vodafone UK

Dec 2020 – Jul 2021

Alexandria, Egypt

Customer Care Representative

*Handles customer requests/issues/questions in a professional manner and strives to deliver a first-time resolution service. *Meets defined KPIs including NPS and AHT Provides accurate and timely information by fully investigating all customer inquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs. *Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints)

Education

Arab Academy for Science and Technology

Sep 2018 – Present

Bachelor, Business Information System