Ali Liaquit, IT Support & Solutions Expert

About

I am an accomplished ITOPS & Infrastructure Solutions & Support Expert with extensive experience in problem management, incident management, service management, team building, and deploying state-of-the-art technology solutions. Reputation for developing strategic plans that greatly enhance infrastructure operations, client satisfaction, and process improvement. My primary focus is in Windows & Linux Servers, macOS, Android, ADDS, DHCP, DNS, Web-Servers, MS 365, SharePoint, MS SQL, Azure, AWS, Virtualization with Hyper-V, Citrix, VMware, Centralized Management with SCCM, WSUS, Jamf, Matrix42, Power BI, SAP B1, VOIP / IP Telephony (Avaya, Yealink, CISCO) I also have extensive expertise in the areas of integration and implementation of LANs, WANs, wireless networks, operating systems, and network management

Experience

Self-Employed

Jan 2022 – Present

Rovereto, Trentino Alto Adige, Italy

IT Solutions & Support Consultant

As an IT Solutions & Support Consultant, partner with clients (Stechad LTD UK, Techwelt Belgium, UCP Pakistan, Maven Styles, MiniMax Solutions) and advise them on the use of information technology to meet business objectives. I am providing strategic guidance regarding technology and IT infrastructure security. I am also providing guidance and technical expertise on selection and procurement and IT support teams' training and feedback. I am also leading the IT infrastructure solutions deployments across the portfolio of aforementioned clients/partners.

Punjab Information Technology Board

Aug 2017 – Dec 2021

Lahore, Pakistan

Programme Manage (ITOPS)

 Monitoring the progress of programs, using and applying programming documents, program directives, funding documents, and other program material.  Providing technical leadership at the enterprise level and serving an integral role in IT operations and business development.  Designing, procuring, deploying, and supporting the Audio Video Conference Solutions for public sector organizations' projects  Leading a team of IT Support Specialists & Resident Engineers for instant support to end-users for daily issues in PC/Laptops (Hardware & Software), printers, scanners, and network issues.  Manage and maintain a variety of Windows, Linux, macOS, Hyper-V, and VMware systems  Providing system-level security & support for SQL Server, MySql, PostgreSQL, MongoDB, and integration process for all new and old deployed software applications  Perform incident investigations, diagnoses, and resolutions using proven methodologies  Identify, manage, and update incidents and service requests using ITSM (Service Now) to ensure contracted Service Level Agreements (SLAs) are met.  Provide 3rd level remote technical support, troubleshooting and root cause analysis relating to the application, product, and system incidents  Provide remote technical support within ITIL-aligned service delivery processes  Responsible for assets management of all the IT-related inventory  Administration and maintenance of extensive application software and working and coordinating with vendors

Whitehats LLC

Jun 2016 – Jul 2017

Dubai, UAE

IT Consultant

 Supervising all IT-related activities including procurement, designing, deploying, and communicating to the IT market for all kinds of hardware and software  Installing and maintaining the products Never-Fail, Ever-run, SIOS for high availability, fault tolerance, redundancy, and replication  Installing and configuring StorageCraft for taking backup, DR, and restoring of VMs and files.  Deploying, configuring, maintaining, and migrating windows and Linux servers including 2008, 2012, 2016, and 2019 for AD, SQL Server, File server, exchange, application, & web servers.  Managing, maintaining, and upgrading private clouds on Citrix (XenCenter/XenServer/XenDesktop), VMware vSphere, and Hyper-V  Providing end-user support for PC/Laptop, printer, scanner, network, and internet  Development skills in Bash and PowerShell  Using Azure, Azure AD, Azure AD Connect, Intune, auto-pilot, teams, and Microsoft 365  Using RMM, SIEM, and PRTG for monitoring and alerts.  Automating of client computer provisioning, inventory, and support using Jamf  Installing new/rebuilt existing servers, and networking devices including routers, switches, and firewalls, and configuring hardware, peripherals, services, settings, directories, and storage in accordance with standards and project/operational requirements.

Techtrade Middle East LLC

May 2014 – May 2016

Dubai, UAE

Technical Sales Team Lead

 Requirement gathering and designing the IT Solutions as per business needs of our valued customers  Leading VMs migration projects, from Citrix to Hyper-V, Windows 7 to 10 migration, cloud printing management solution, integration of applications in an enterprise environment, and moving of office.  Installation, configuration, and troubleshooting of Citrix, Hyper-V, and VMware-based VMs, deployment of O/S and applications  Providing daily support to end-users for PC/Laptop, printer, scanner, wired & wireless networks  Managing windows server systems, DNS, ADFS, DHCP, Active directory management, GPO management, windows file print server administration, system, and network troubleshooting  Responsible for maintaining the network, VLANs, Aruba Wi-Fi controller and IAP controller (Virtual controller), HP, Huawei, Cisco, sonic switches, routers, and firewalls.  Monitoring different networks using NMS on all properties  Installation, configuration, and troubleshooting of Veeam backup and replication, migration of VMS, restoring VMs and files using NAS and SAN  Providing support including face-to-face, over the phone, and remotely using dame ware.  Responsible for assets management of all the IT-related inventory

Education

NCBA&E

Sep 2002 – Aug 2005

BS in Computer Science, Computer Science

Ali Liaquit

IT Support & Solutions Expert

Skills

Languages