Ali Perez

Intro

Santo Domingo Este, Dominican Republic

Studied UNIVERSITY: 2 Years in Law School and 5ThSemesterBusiness Management.(3.55 GPA; Not graduated) at O&M University

Joined April 15, 2021

About

Ali M. Perez Rosario. Customer Service.Writer Ave. RómuloBetancourt 532, Apt: 2-1 •UrbanizaciónReal,Santo Domingo D.N, Republica Dominicana 1(829)

341-2621ahlyschiller@gmail.com

FREELANCECUSTOMER SERVICE AGENT.WRITER Serves customersby providing product and serviceinformation,resolving product and serviceproblems. Back officesupport, E-mail team, and follow-up cases via chat or e-mail. With 10+ years’ experience creatingaccounts and generating customer satisfaction. Key skillsinclude:Take ownershipof customer’sissues. Troubleshoot and resolution. Escalate unresolved issues. Collect prompt and accurate feedback from customers. Strong communication skills. Competent technicalknowledge. Abilityto multitask. Attentionto detail. Ability to honor deadlines. CreateInternal & ExternalCommunications.OtherSkills: Proficient in Microsoft Office Suite, Word, PowerPoint, and Excel• Proficient in HTML. English and Spanish.

Experience

New Tech SRL(Santo Domingo, DR)

Jan 2017 – Oct 2019

Santo Domingo Dn, Dominican Republic

Customer service Rep.

Customer Service Rep. (January2017–October 2019) Project SAMSUNG. Assist Customer withrecalledproducts complaints, process payments, and E-mail follow-ups. Accomplishments: Back Office support and direct customerinteractions: Manage all credited complaints with efficiency, avoiding lawsuits, and delays in resolution.

ALORICA DN (Santo Domingo, DR)

Feb 2016 – Jan 2017

Santo Domingo Dn, Dominican Republic

Customer service Rep.

ALORICA DN (Santo Domingo, DR) Customer Service/ Tech Support. (February2016–January 2017) Project VERIZON. Customer Serviceand Tech support with prepay cellphone products complaints, process payments. Accomplishments: Direct customerinteractions, process tech support issues, upgrades and sales, E-mail Team support

Convergys(Santo Domingo, DR)

Dec 2014 – Feb 2016

Santo Domingo Dn, Dominican Republic

Tech Support/ Customer Service.

Tech support. (December2014–February 2016) Project WESTERNDIGITAL. Assist Customer with products set ups, installations, and E-mail follow-ups. Accomplishments: Provided guidanceand direct customerinteractions:Resolutions, and E-mail support and Follow-up.

Education

O&M University

Feb 2000 – Feb 2003

Not graduated. Studies Business And Law. 5th Semester, UNIVERSITY: 2 Years in Law School and 5ThSemesterBusiness Management.(3.55 GPA; Not graduated)