ali safaat, I am a qualified IT and Banking with 7+ years experience

About

My name is Ali Safaat and I am a qualified IT and Banking with 7+ years experience. This includes experience in customer experince within Nuance Communication as well as CLM planning and analysis experience within the Banking industries. I have a strong knowledge of Customer, Banking and IT and have managed teams of up to 3 people. In my last role, i was people with Customer Oriented, Detailed Oriented, and Very enthusiastic to start work and contribute well to the team , thereby improving the profitablity of the company.

Experience

Bank Jateng

Jun 2019 – Jun 2023

pekalongan

Bo, CS, Marketing

Marketing – July 2022 until June 2023 1. Maintaince priority customers (Corporate and individual deposits), Pekalongan city government and retired civil servants 2. Holding events and marketing products to customers 3. Increase the company's target every month (Fund) 4. Offers of PLO credit products, Savings (BIMA) and deposits 5. Educational host to host system offerings and service electronic payment applications Dinas (E-Ticketing, E-Rusunawa, E-Sampah etc) Customer Service (CSR) - January 2021 until June 2022 1. Serving customers wholeheartedly 2. Offer solutions to customer problems 3. Manage administration 4. Offers deposits, savings and loans 5. Manage account opening, closing and blocking 6. Inform the amount of the customer's account balance 7. Creating good relationships and impressions with customers Back Office (BO) - July 2019 until December 2020 1. Execute Payroll (Government Employees) 2. Execute Kliring (SKN, RTGS) 3. Handle of DPLK (Dana Pensiun Lembaga Keuangan) 4. Handle and Monitor of Deposit 5. Monthly Report End of Month

Nuance Communication, South Jakarta (Hutchison 3 Indonesia Menara Mulia)

May 2017 – Apr 2019

Jakarta

Customer Lifecycle Management (CLM)

1. Execute & Configuration Campaigns (Data, Voice, SMS, Top Up) 2. Reporting the Daily Dashboard 3. Reporting the Banking Modern Channel 4. Monitoring Campaigns Daily 5. Review Content and Product of Campaigns 6. Handling and resolving trouble about campaigns 7. Get and analyze Broadcast and Takers hourly/Daily Report 8. Configure Testing, UAT, and FUT before campaigns live

PT Indosat Ooredoo, Semarang

Feb 2016 – Mar 2017

Semarang

Customer Service Officer (CSO)

1. Providing information about Indosat products to Customers 2. As a mediation of customers in delivering and dealing with complaints 3. Receive all complaints and feedback from customers 4. Coordinate with related units for complaints and feedback obtained 5. Reporting the Daily Task 6. Reporting the customer's Data complaint

Education

Universitas Dian Nuswantoro

Jan 2011 – Jan 2015

Computer Science, Bachelor Degree in Information Engineering

ali safaat

I am a qualified IT and Banking with 7+ years experience

Skills

Languages