Alissa Hermilah

About

AREAS OF EXPERTISE Customer Care Sales Consultants Admin Sales English Instructor Translator Language Trainer PROFESSIONAL Fluent in English Fluent in Malay Fluent in Minangkabau Fluent in Bahasa PERSONAL SKILL Hard worker Fast learner Focused Positive thinker

Experience

Asian Translation Services

Apr 2021 – Present

Bukittinggi, West Sumatra

Freelance Translator

- Translating all kind of text from English to Indonesian. - Reread translations and correct inaccurate writing structure. - Ensuring the translation of the text is what the customer wants. - Send the translated text before deadline.

OYO rooms Indonesia

Nov 2019 – Oct 2020

South Jakarta

Customer Care

- Resolve product or service problems by clarifying the customer's complaint. - Identifying and assessing customers’ needs to achieve satisfaction. - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. - Doing shifting. - Place or cancel orders. - Assist with placement of orders, refunds or exchanges. - Answer questions about warranties or terms of sale, Identify and assess customers' needs to achieve satisfaction. - Manage large amounts of incoming calls. - Doing reviewing for OYO Rooms Indonesia.

PT Malvindo Harmoni Pratama

Feb 2020 – Sep 2020

East Jakarta

Admin Sales

- Handle sales invoice. - Monitoring ongoing orders. - Doing payment billing. - Check the order have correct price, Discount and product number then put it in the company computers systems. - Keep sales records and update customers records. - Check the accuracy of data in orders also invoice out and in. - Related with logistic department to ensure timely delivery. - Update daily, weekly, monthly annual sales report. - Handle bank guarantee. - Making delivery order.

Belimobilgue.co.id

Oct 2019 – Feb 2020

South Jakarta

Sales consultant

- Learning the products and services offered including the sales terms. - Checking car document from customer. - Doing negotiate with customer. - Analyze market trends in Indonesia. - Setting targets for the sales department. - Giving price estimate to the customer.

Education

Universitas Muhammadiyah Malang

Sep 2011 – May 2016

Bachelor Degree, English language and education

Skills

Languages