I possess customer service experience working in the business processing outsourcing (BPO)
industry for the last 4 years and during that time, I developed excellent communication skills
and great time management. Therefore, I am not only use to communicating with clients and
other staff members, but also working in a fast-paced environment.
Experience
Digicel Limited
Apr 2022 – Dec 2022
14 Ocean Boulevard, Kingston
Customer Service Representative
Communication with the customer via phone
Trouble shooting customers defective product/accounts Bill Explanation
Assisting customers with trouble shooting steps if a feature on the app is not working or if the service provided is experiencing issues.
Casing and documenting issues after each communication
