Allan Rieza | RemoteHub

About

My long years of employment experience with various service-related companies had solidified my confidence in working with diverse groups of people and adapted well to changes and pressures all around. I have also enhanced my positive attitude and am noted for my interpersonal skills and approach to problem-solving. My outgoing and friendly nature also allows me to interact well with other staff members at all levels, and I pride myself on bringing the right measure of enthusiasm into the equation.

Experience

LawnStarter

Aug 2022 – Present

Remote

Virtual CSR

- Provides support to both customers and providers on various operations-related issues - Update accounts, initiate billing and process claim payments, and receive payment for services. - Explain the policies and the type and cost of services offered - Provide support for app navigation, payment details, scheduling, and issue resolution. - Investigate complaints regarding the establishment's goods, services, and policies - Arrange for refunds, exchanges, and credit for returned merchandise

RenRen Goantly Philippines Inc.

Jun 2018 – Feb 2020

Mandaluyong City

Customer Support Lead

Provide supervision for operational support for the largest community of truckers, brokers and logistics professional in USA and Canada. - -Responsible for proactively managing relationships with assigned clients and providing the highest level of customer satisfaction for all aspects of service delivery. Provide training and assistance to users of Trucker Path, Truckloads, and Trucker Path ELD mobile applications. Resolve technical issues and escalate unresolved queries timeously. Ensure quick and accurate processing of back-office tasks such as answering emails, chat requests and weekly reports. Deliver first-time-right service excellence.

Visa Phils. Business Process Inc.

Apr 2016 – Nov 2017

Pasay City

Senior CSR

Responsible for providing high quality customer service by responding to telephone inquiries, customer requests and problems related to debit card fraud and dispute claims. Help determine dispute needs with financial institution and assist in problem solving for bank customer inquiries; Determine if there are valid reasons for chargeback or if it’s fraud case only. Communicates the results of a dispute inquiry to a member in a professional manner.

Global Payments Process Centre Inc.

Jan 2010 – Mar 2013

Mandaluyong City

Team Lead

Manage day to day back office operations. Supervise a team of 10 analysts and 5 quality checkers. Prepare daily, weekly and monthly reports, capacity planning and FTE analysis. Conduct regular meetings, one to one coaching with analysts and training new employees. Handle escalation queries in any form of communication.

Education

University of the East

Jun 1993 – Apr 1997

Bachelor of Science in Business Administration, Marketing

Camarines Norte State College

Jun 1989 – Apr 1992

High School, Secondary Education