Detail-oriented and results-driven professional with 5+ years of experience in IT service coordination, data management, and technical support. Proven ability to handle non-voice customer service, email management, documentation, and system monitoring with precision and independence. Skilled at using office productivity and cloud tools to support business operations remotely. Adaptable, tech-savvy, and highly organized — with a strong commitment to accuracy, confidentiality, and task ownership.
Experience
PLDT
Nov 2020 – May 2024
Philippines, National Capital Region, Quezon City
Service Facility Associate II
• Coordinated network activations, troubleshooting, and maintenance tasks to ensure seamless service delivery.
• Assisted field personnel with technical support requests and provided timely resolutions.
• Ensured accurate database updates, network configurations, and service activations through various switch programs.
• Collaborated with cross-functional teams to optimize service processes and reduce resolution times.
PLDT
Jan 2019 – Nov 2020
Philippines, National Capital Region, Quezon City
Consumer Experience Service Delivery Associate I
• Managed customer service requests, ensuring efficient handling of IT support issues.
• Worked closely with internal teams to enhance service quality and technical support efficiency.
• Provided troubleshooting support to customers, addressing concerns related to network performance and connectivity.
I-Tech Global Business Solutions Inc.
Nov 2018 – Jan 2019
Philippines, National Captial Region, Mandaluyong City
Project Desktop Support Engineer
• Provided technical support and troubleshooting for desktop systems during project deployment.
• Assisted with system installations, configurations, and security updates to ensure optimal performance.
• Ensured smooth implementation of IT projects by working closely with senior engineers.
CuroTeknika Inc.
Apr 2018 – Oct 2018
Philippines, National Captial Region, Mandaluyong City
IT Service Desk
• Provided first-level IT support for hardware, software, and network-related issues.
• Monitored and escalated incidents following IT service management protocols.
• Ensured timely resolution of IT service requests, improving operational efficiency.
TPG Telecom
Nov 2017 – Dec 2017
Philippines, National Capital Region, Pasig City
IT Helpdesk
• Managed IT helpdesk tickets, providing remote and on-site technical support.
• Assisted with system installations, troubleshooting, and software configurations.
• Ensured minimal downtime by efficiently diagnosing and resolving IT issues.