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Allen John Abulencia

Data Analyst

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Intro
Caloocan City, Philippines
Studied Information Technology at AMA Computer College
Joined June 18, 2025

Skills

Languages

English
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Advanced
Tagalog
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Native or Bilingual
Japanese
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Basic
About
Detail-oriented and results-driven professional with 5+ years of experience in IT service coordination, data management, and technical support. Proven ability to handle non-voice customer service, email management, documentation, and system monitoring with precision and independence. Skilled at using office productivity and cloud tools to support business operations remotely. Adaptable, tech-savvy, and highly organized — with a strong commitment to accuracy, confidentiality, and task ownership.
Experience
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PLDT
Nov 2020 – May 2024
Philippines, National Capital Region, Quezon City
Service Facility Associate II
• Coordinated network activations, troubleshooting, and maintenance tasks to ensure seamless service delivery. • Assisted field personnel with technical support requests and provided timely resolutions. • Ensured accurate database updates, network configurations, and service activations through various switch programs. • Collaborated with cross-functional teams to optimize service processes and reduce resolution times.
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PLDT
Jan 2019 – Nov 2020
Philippines, National Capital Region, Quezon City
Consumer Experience Service Delivery Associate I
• Managed customer service requests, ensuring efficient handling of IT support issues. • Worked closely with internal teams to enhance service quality and technical support efficiency. • Provided troubleshooting support to customers, addressing concerns related to network performance and connectivity.
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I-Tech Global Business Solutions Inc.
Nov 2018 – Jan 2019
Philippines, National Captial Region, Mandaluyong City
Project Desktop Support Engineer
• Provided technical support and troubleshooting for desktop systems during project deployment. • Assisted with system installations, configurations, and security updates to ensure optimal performance. • Ensured smooth implementation of IT projects by working closely with senior engineers.
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CuroTeknika Inc.
Apr 2018 – Oct 2018
Philippines, National Captial Region, Mandaluyong City
IT Service Desk
• Provided first-level IT support for hardware, software, and network-related issues. • Monitored and escalated incidents following IT service management protocols. • Ensured timely resolution of IT service requests, improving operational efficiency.
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TPG Telecom
Nov 2017 – Dec 2017
Philippines, National Capital Region, Pasig City
IT Helpdesk
• Managed IT helpdesk tickets, providing remote and on-site technical support. • Assisted with system installations, troubleshooting, and software configurations. • Ensured minimal downtime by efficiently diagnosing and resolving IT issues.
Education
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AMA Computer College
May 2014 – Aug 2017
Bachelor's, Information Technology
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