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Allison Mckinnon

Bilingual Virtual Assistant | Customer Services Agent

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Intro
Panama City, Panama
Consumer Services
linkedin.com/in/allison-denise-mc-kinnon-herrera-2a8775221
Joined March 27, 2023

Skills

Languages

English
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Native or Bilingual
Spanish
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Native or Bilingual
About
A motivated, detail-oriented young professional seeking to grow my career. I have developed a great passion not just for businesses but learning as much as possible for them, and that's part of my main professional aim, which is to work in an environment that challenges me to enhance and learn as much as possible, everything under the scope of a great professional environment in a stable company.A motivated, detail-oriented young professional seeking to grow my career. I have developed a great passion not just for businesses but learning as much as possible for them, and that's part of my main professional aim, which is to work in an environment that challenges me to enhance and learn as much as possible, everything under the scope of a great professional environment in a stable company.
Experience
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Capital One
Jun 2022 – Dec 2022
Panama (Remote)
Customer Services Agent
At Capital One I was in charge of taking customers' payments, helping them with any questions that they might have about their statements, answer questions about their credit scores. Another task under my scope of work was to issue credit cards for the customers and also keep their information updated in the system.
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Panama Outsoursing Solutions
Oct 2021 – Apr 2022
Panama (Remote)
Tax Agent
In Panama Outsourcing Solutions I was in charge of validating documents for the customers to be able to sell or purchase their properties, I made the tax cert and also contacted the counties to assure that everything was in good shape for our customers to sell or purchase their properties.
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Alorica
Mar 2020 – Jun 2021
Panama
Customer Services Agent
My role in Alorica was mostly about providing the best customer service experience possible, I took approximately 30-45 inbound calls daily assisting customers to schedule their delivery appointments, and returning their items or their money depending on the cases.