Alvine Ndaregwa, Customer Professional

About

I am Alvine Ndaregwa, a dedicated customer service professional based in Nairobi, Kenya, with over 4 years of experience supporting premium and luxury brands. I specialize in managing pre- and post-sales inquiries across multiple channels, delivering friendly, empathetic, and solutions-focused service. My background spans e-commerce, project coordination, and close collaboration with interior designers, where I have consistently demonstrated strong communication, creative problem-solving, and team leadership. In addition to my customer service expertise, I am proficient in Microsoft Excel, data analysis, and operations management, which enables me to streamline processes and drive efficiency across various functions. Passionate about interior design and customer experience, I also bring technical knowledge in tools like Shopify, CRM systems, and shipping and social media platforms. In addition to my core experience, I’ve also worked as a freelancer, handling projects such as appointment setting and administrative tasks for clients and operations and customer service experience. Currently, I’m exploring new opportunities where I can apply my skills to help businesses enhance their operations and achieve their goals and meet their mission and vision objectives.

Experience

TELEPERFORMANCE

May 2021 – Present

Kenya

Customer Support Rep

Holding high levels of professionalism that is through handling voice calls, addressing online inquiries, Live chats, Emails, and complaints, and ensuring their concerns were heard and resolved. Championed effective communication: Maintained clear and professional communication with clients, both verbally and through online platforms. Promoted seamless problem resolution: Escalated complex or unresolved issues to the appropriate departments for further assistance, ensuring timely and efficient solutions. Contributed to sales growth: Made outbound calls and engaged in telemarketing efforts to expand the customer base and drive revenue generation. Demonstrated adaptability and initiative: Thrived in a fast-paced customer care environment, readily taking on new challenges and responsibilities. I managed and exceed multiple performance related targets through meeting deadlines in a fast paced environment. Performance maintenance: this was achieved by keeping records of customer interactions, transactions, comments, and complaints to better my skill and that is by participating in on-going product training and process upskilling.

Majorel Kenya

May 2021 – Apr 2025

Nairobi

Customer Support Rep

Key Highlights: Holding high levels of professionalism that is through handling voice calls, addressing online inquiries, Live chats, Emails, and complaints, and ensuring their concerns were heard and resolved. Championed effective communication: Maintained clear and professional communication with clients, both verbally and through online platforms. Promoted seamless problem resolution: Escalated complex or unresolved issues to the appropriate departments for further assistance, ensuring timely and efficient solutions. Contributed to sales growth: Made outbound calls and engaged in telemarketing efforts to expand the customer base and drive revenue generation. Demonstrated adaptability and initiative: Thrived in a fast-paced customer care environment, readily taking on new challenges and responsibilities. I managed to exceed multiple performance related targets through meeting deadlines in a fast paced environment. Performance maintenance: this was achieved by keeping records of customer interactions, transactions, comments, and complaints to better my skill and that is by participating in on-going product training and process upskilling. Championed performance excellence: Having worked with a Global SaaS company, I had to make sure every KPI was met from CSAT to AHT and a better-quality score.

Education

Maseno University

Sep 2014 – Dec 2018

BSC, Mathematics and Computer Science

Alvine Ndaregwa

Customer Professional

Skills

Languages