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Alyssa Allen

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Intro
Auburn, United States
Studied Psychology at The University of Alabama
Joined May 5, 2025

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English
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Native or Bilingual
About
I have a bachelor's degree in psychology with a minor in criminal justice. I have worked in various fields including healthcare, sales, and management. I love attention to detail and enjoy collaborating with a team. I have experience working remotely.
Experience
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Right at Home
May 2023 – Jan 2025
Operations Manager
• Provide leadership, management, and goals to ensure the company's success. • Organizes and directs the administrative functions of the office. • Maintains an ongoing liaison with clients, employees, and outside contractors. • Ensure that all referrals are received in an accurate, detailed manner and are properly handled. • Provide intake, in-home assessments and create client Care Plans. • Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. • Develop and maintain positive and professional relationships with referral and recruiting sources. • Confers with departments and reviews activities and operations to determine changes in programs or operations. • Directs preparation of directives outlining policy, program or operations changes to be implemented. • Answer telephone; take inquiries or messages utilizing good telephone technique. • Supervise, schedule and coordinate day to day activities of the caregivers. • Assist with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc. • Perform payroll duties including verifying time sheets and/or Telephony processing. • Maintain documentation of associate work records in ClearCare and ensure current and complete personnel records for all home care associates. • Employs an adequate number of qualified personnel and ensures an adequate ongoing plan for associate hiring, orientation, evaluation, and discipline. • Ensures the accuracy of public information materials and activities. • Maintains compliance with applicable laws and regulations and implements corrective action in response to reports or complaints from regulatory agencies, client or client family/representatives. • Promotes and represents the company in the community through sales, marketing, and public relation efforts.
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Right at Home
May 2023 – Jan 2025
Operations Manager
• Provide leadership, management, and goals to ensure the company's success. • Organizes and directs the administrative functions of the office. • Maintains an ongoing liaison with clients, employees, and outside contractors. • Ensure that all referrals are received in an accurate, detailed manner and are properly handled. • Provide intake, in-home assessments and create client Care Plans. • Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. • Develop and maintain positive and professional relationships with referral and recruiting sources. • Confers with departments and reviews activities and operations to determine changes in programs or operations. • Directs preparation of directives outlining policy, program or operations changes to be implemented. • Answer telephone; take inquiries or messages utilizing good telephone technique. • Supervise, schedule and coordinate day to day activities of the caregivers. • Assist with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc. • Perform payroll duties including verifying time sheets and/or Telephony processing. • Maintain documentation of associate work records in ClearCare and ensure current and complete personnel records for all home care associates. • Employs an adequate number of qualified personnel and ensures an adequate ongoing plan for associate hiring, orientation, evaluation, and discipline. • Ensures the accuracy of public information materials and activities. • Maintains compliance with applicable laws and regulations and implements corrective action in response to reports or complaints from regulatory agencies, client or client family/representatives. • Promotes and represents the company in the community through sales, marketing, and public relation efforts.
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North Alabama Coalition for the Homeless
May 2021 – May 2023
Client Services Manager
• Manage daily operations of the Client Services Center • Refer and connect homeless clients to community services • Perform vulnerability assessment on clients who are homeless or at risk of homelessness • Provide database entry and administration • Provide case management services to homeless clients with the ultimate goal of permanent housing • Maintain knowledge of available and applicable client resources • Participate in case conferencing meetings with housing providers in the community • Facilitate transition of clients into follow-up and referral services
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Rehab Select at Barfield Healthcare
Apr 2019 – May 2021
Social Worker
• Develop behavior related care plans for residents • Build rapport with residents and families • Organize Resident Council meetings where residents may voice comments and concerns • Complete assessments with residents upon admission and every 90 days. Assessments include BIMS and PHQ9 • Respond accordingly with crisis intervention and resolution
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Mountain Lakes Behavioral Healthcare
Jan 2018 – Apr 2019
Geriatric Specialist
Provide the following services to residents at multiple nursing homes within Marshall County • Comprehensive evaluation • Daily living skills • Stress management • Crisis intervention and resolution • Consultation with nursing home clinician • Patient and family education • Community education
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Covenant Solutions, Inc.
Dec 2014 – Jul 2016
Senior Research Assistant
• Research insurance claims to facilitate filing for fire department services • Perform customer service to secure additional information and maximize collections
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Phoenix House
Dec 2011 – Dec 2014
Case Manager (Work Study)
• Lead therapy groups and developed material for the sessions • Transport clients to various events in order to further recovery
Education
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The University of Alabama
Aug 2009 – Dec 2014
Bachelor of Arts , Psychology
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