I am a Cybersecurity Specialist but mostly enjoy troubleshooting software & hardware issues. I love doing anything administrative, customer service related or jobs with potential to move up in the company.
Experience
GYMVMT
Oct 2017 – Aug 2024
Canada
Member Services Representative
Efficiently manage high-volume customer inquiries ensuring exceptional service and support. Always surpassing daily & monthly KPIs.
In this position I was in charge of helping resolve members issues, reviewing & resolving account balances, reviewing legal contracts daily, ensuring club staff are processing paperwork & policies correctly.
Balance company needs & members needs with both parties being satisfied.
As I was with this company since 2017, I was in charge of daily/weekly administrative duties, sending out daily company wide Sales Quotas/Reports, data entry, assisting with account cleanups and company backlog & assisting other departments when needed.
